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Canyon discontinues direct sales to South African market

· By Press Office · 57 comments

When the Corona Pandemic struck the market, Canyon immediately felt the impact of disrupted supply chains, changing demand and skyrocketing logistic costs. In order to maintain our position as a rider-oriented company offering great value and service, Canyon regrets to announce the discontinuation of direct to consumer sales in South Africa as of 31 July.

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Current customers and those who still wish to maintain existing orders will continue to receive high-quality service and support. To ensure all current customers in the South African market will enjoy their Canyon bikes in the long-term, all future warranty or service request will be managed by Canyon’s Global Service Center in Germany. Contact for service can be made via https://www.canyon.com/en-de/customer-service/help-center/.

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Continued Canyon presence in South Africa 
While Canyon will discontinue direct sales in South Africa, the Canyon brand presence will be represented by mountain biking pro Erik Kleinhans, who competed on Canyon since 2016. Erik has since become not only a partner but a close friend to the Canyon brand. As an ambassador, he will stay in close connection with Canyon and ensure the brand’s ongoing visibility in his home country.

Canyon Bicycles wishes the whole South African cycling community a prosperous future and all Canyon riders a long and happy ride.

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Comments

RiverInTheRoad

Jul 28, 2021, 9:15 AM

bummer

Craai

Jul 28, 2021, 10:18 AM

Canyon smanyon, at least we'll always have our Makro Cannondales

Robbie Stewart

Jul 28, 2021, 10:22 AM

At least now I don't have to worry about sitting on the top tube anymore. Phew.

Furbz

Jul 28, 2021, 10:43 AM

that makes no sense. why shut down a market when there is little to no cost in keeping it open?

amac

Jul 28, 2021, 10:50 AM

5 minutes ago, Furbz said:

that makes no sense. why shut down a market when there is little to no cost in keeping it open?

And why maintain a brand presence in a country in which the brand is unavailable ?

 

dave303e

Jul 28, 2021, 10:51 AM

you know how many american stores flat out refuse to send stuff to SA, even with private courier. Just because of how slow/unreliable customs and what not is. Had it with boat parts last year. Just a plain no. Even with the most expensive trackable shipping option they refused.

Showtime

Jul 28, 2021, 11:00 AM

12 minutes ago, Furbz said:

that makes no sense. why shut down a market when there is little to no cost in keeping it open?

Probably because there are too many things outside of your control making it impossible to deliver an acceptable service level to the customer. 

shaper

Jul 28, 2021, 11:03 AM

On the Canyon Bike FB page, lots of complaints about lack of stock. quality of finished product and severe delays in receiving bikes (months after purchase).  Perhaps outlier regions like SA being not a large market is getting the chop as they cannot service it.  Keeping a presence with Erik (even if just in name only) I guess for existing owners and the odd few who decide to purchase anyway.

AllezAllez

Jul 28, 2021, 11:05 AM

Seems like a BMC Switzerland situation from a few years ago. Set up shop here in SA, no long term approach or vision and shut it down in a flash. 

Matt

Jul 28, 2021, 11:36 AM

53 minutes ago, Furbz said:

that makes no sense. why shut down a market when there is little to no cost in keeping it open?

 

46 minutes ago, amac said:

And why maintain a brand presence in a country in which the brand is unavailable ?

 


We'll ask Erik to confirm the details, but from our understanding Canyon are shutting down direct to consumer orders to SA however Canyon bikes will still be available to our market via Erik / Canyon Cafe. Even with consumer direct orders open to SA until now, Erik has been facilitating many of the orders for SA customers to streamline the customs process and will continue to do so going forward.
 

Furbz

Jul 28, 2021, 11:45 AM

8 minutes ago, Matt said:

 


We'll ask Erik to confirm the details, but from our understanding Canyon are shutting down direct to consumer orders to SA however Canyon bikes will still be available to our market via Erik / Canyon Cafe. Even with consumer direct orders open to SA until now, Erik has been facilitating many of the orders for SA customers to streamline the customs process and will continue to do so going forward.
 

i hope so.

Erik has worked hard with Canyon. i hope he is able to keep local sales going

Pure Savage

Jul 28, 2021, 12:18 PM

Basically a, "Bye Felicia!"

There is more money sending all the bikes to the US and EU markets, rather than sending stuff here.

MORNE

Jul 28, 2021, 12:49 PM

Realistically how many did they sell? 50? 100? Doubt it. They have to compete with the likes of Specialised in this country. Even the average non cyclists knows what a spez bike is because of the concept stores, and because everyones cousin's-dog-in-law has one. They had no chance imo. 

babse

Jul 28, 2021, 12:57 PM

2 minutes ago, MORNE said:

Realistically how many did they sell? 50? 100? Doubt it. They have to compete with the likes of Specialised in this country. Even the average non cyclists knows what a spez bike is because of the concept stores, and because everyones cousin's-dog-in-law has one. They had no chance imo. 

and specialised you can actually go see and sit on the bike you want, try sizing (not wait months for shipment), and the price you see is the price you pay.

Sorry, I just never felt like Canyon was actually available in/to SA

dasilvarsa

Jul 28, 2021, 1:11 PM

What's a Canyon ?

stefmeister

Jul 28, 2021, 1:11 PM

7 minutes ago, babse said:

and specialised you can actually go see and sit on the bike you want, try sizing (not wait months for shipment), and the price you see is the price you pay.

Sorry, I just never felt like Canyon was actually available in/to SA

Valid points, can't remember how many times I've toyed with the idea to buy direct, only to realise after shipping, duties etc, you're still not sure if it's going to be good deal compared to local big name brands.

Looking at other direct sales brands with local agents, prices are also way off, totally defeating the purpose of the business model.

 

Barry

Jul 28, 2021, 1:46 PM

2 hours ago, Matt said:

 


We'll ask Erik to confirm the details, but from our understanding Canyon are shutting down direct to consumer orders to SA however Canyon bikes will still be available to our market via Erik / Canyon Cafe. Even with consumer direct orders open to SA until now, Erik has been facilitating many of the orders for SA customers to streamline the customs process and will continue to do so going forward.
 

And Erik sells  awesome coffee give it a try.

lechatnoir

Jul 28, 2021, 2:13 PM

2 hours ago, Pure Savage said:

Basically a, "Bye Felicia!"

There is more money sending all the bikes to the US and EU markets, rather than sending stuff here.

I'm not sure I see your logic - are you saying that selling in larger markets is more profitable? Sure, the volumes are higher, but the profit per unit for them is the same no matter where it's sold. Their cost-of-sale to get it couriered is the same regardless - the shipping costs are passed on to the customer.

Shebeen

Jul 28, 2021, 2:39 PM

guys it's obvious!!!!

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Canyon sponsored favourite for Tokyo MTB crashes on a course built by a south african trailbuilder......

what other choice did they have?!!!!!

 

 

Mountain Goat

Jul 28, 2021, 2:48 PM

That sucks, the business model may have needed some work but fewer brands in SA is never a good thing.

It is going to be interesting to see how this affects Canyon Cafe, great coffee but no more bikes to stare at... ???? 

MORNE

Jul 28, 2021, 2:55 PM

1 hour ago, Mountain Goat said:

That sucks, the business model may have needed some work but fewer brands in SA is never a good thing.

It is going to be interesting to see how this affects Canyon Cafe, great coffee but no more bikes to stare at... ???? 

slightly dissagree. More brands just for the sake of having more is not better than having less brands with better overall support for those brands imo. Less brands would mean more people sort of have to buy those brands...which leads to better numbers for the resellers. It's something spez gets right in this country over and over again.  And i'm saying that as someone who has never owned a spez and like my niche brand bikes too lol.  

PS: I think Canyon failed becasue there is TOO much choice here. they are competing with all the popular cookie cutter brands like Cannondale, Spez, Trek etc etc

Mountain Goat

Jul 28, 2021, 3:10 PM

6 minutes ago, MORNE said:

slightly dissagree. More brands just for the sake of having more is not better than having less brands with better overall support for those brands imo. Less brands would mean more people sort of have to buy those brands...which leads to better numbers for the resellers. It's something spez gets right in this country over and over again.  And i'm saying that as someone who has never owned a spez and like my niche brand bikes too lol.  

PS: I think Canyon failed becasue there is TOO much choice here. they are competing with all the popular copokie cutter brands like Cannondale, Spez, Trek etc etc

I wouldn't say that there is too much choice in SA, perhaps you are onto something rather having fewer brands that offer a higher level of service and support.

But it is frustrating when you see an international product launch or the pros riding something than you can't get your hands on locally. 

Riaan H

Jul 28, 2021, 5:59 PM

4 hours ago, dasilvarsa said:

What's a Canyon ?

A VW Amarok with a cool paintjob and moerse pricetag

OVERDRIVE

Jul 28, 2021, 6:45 PM

More choice is better, but there are too many brands in that 100k for a bike space. And Spez rules that side of the river anyway, shame they didn't want to fight 

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