Over the last week, particularly the last two days, I’ve been embarrassed to be behind a platform that has bred some of the commentary and behaviour we’ve seen.
The issues of this week highlight broader issues which have been brewing for some time.
We need change and fast.
Through the course of today we will be redrafting and implementing a set of rules to be strictly followed. The moderation around this will be tough it will no doubt see many people leave, either by choice or through violation of the rules.
However I firmly believe this is the only way forward and the only way The Hub can not only remain viable, but prosper as a more relevant and value-adding part of the cycling ecosystem.
We will keep you updated with the coming changes.
In the interim please do email me if you have any comments or suggestions -> matt@thehubsa.co.za
Sincerely,
Matt Eagar
Founder
Update @ 16h24, 23 Jan 2015
We’ve redrafted our rules to be more comprehensive and more readable. Some key points:
1. Positive and Negative ratings (Like & Dislike): Similar to sites like Pinkbike, StackExchange and others we’re switching from the current “Like only” system on posts and comments to a up / down vote system.
This will include filters to hide posts below a specified threshold and will limit how many positive and negative votes can be given out over a 24 hour period.
2. The suggestion of real names: We’ve considered this carefully and common sense (plus some telling research) suggests that forcing users to use real names will not work. It is impossible to enforce and police, and if you look at Facebook driven comments as an example people aren’t afraid to say some pretty outlandish things even with their own names.
3. Discussions regarding Classified deals (good and bad): We’ve taken the decision to disallow forum discussions about deals (good or bad) altogether. Rather re-channeling these to the Classifieds “Trader Feedback” mechanisms.
With this we will modify the Trader Feedback system to allow commentary from the involved parties only. This way providing transparency with regards to issues, allowing them to reach some form of conclusion without outside interference and ensuring feedback is more complete and up-to-date.
4. Better moderation: This has been a continual point of struggle for us. It’s never been given enough attention or had a focussed approach. With more consistent application of the rules and a firmer, no-nonsense approach this will be the biggest factor in effecting positive change.
5. Forum restructuring and a refinement of “Rants and Raves”: We had some general forum restructuring on the cards already and one of the items of consideration was to re-look at “Rant n Rave” specifically. With time we will be doing away with the Rant n Rave forum, in favour of more robust rating and feedback systems which immediately notify parties concerned and provide a more constructive environment to seek resolution. Very often there is a large amount of nastiness and speculation before a resolution is found which could be avoided with some better structure in place.
These are some of the interim plans to improve the situation within the forums specifically.
The first step will be the change in our moderation approach starting immediately. We will refine and expand on the plans above in the coming days and weeks.
Thanks to all those who have taken time to provide suggestions and support.
Click here to read our updated rules & guidelines.
Fantastic!