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masterd

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  1. So just heard back from Scott International and they too rejected the warranty. It's rubbish as if you check the bikes on the showrooms at some dealers, the clamps aren't all the 'correct' way either. Such a pity that they will not warranty it. I was looking at an upgrade next year but now it'll be a complete brand shift.
  2. Hi All, I'm new to Bike Hub but I took my 2017 Scott Spark in for a service almost 4 weeks and the mechanics noticed that both the swingarm and the frame (at the seat tube) were cracked. It took over 2 1/2 weeks to get a response - the swingarm was warrantied but not the frame as they claim the seat post clamp was installed incorrectly. I have taken this up with Scott as nowhere in the users' manual is this stated that it needs to be a certain way and I received my bike from the bike shop that assembled it with the seat clamp installed as is. The 2017 and 2018 users manuals do not stipulate the seat clamp orientation but the 2019 one does, although it just mentions that it must be installed correctly and does not sat what is correct. Has anyone else had this problem? It's now almost 4 weeks later and I still have no bike to ride! I'm training for the Epic and need to ride but this is so unfortunate. There has been nothing from Scott International to date and Scott local sent an email to me this week for a loan frame but nothing has come of it. Such bad service.
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