Do you need some tissues? I have worked in retail myself and I have also told people to go shop somewhere else, because 9 out of 10 times the client is rude and arrogant. CWC was overloaded with sales on black Friday and I think they did a bloody brilliant job handling it. If your item wasn't on sale, try and go to the shop and ask for some cash discount or wait for the next "request a special" from CWC. CWC has always been helpful.