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slickjay007

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Posts posted by slickjay007

  1. Definitely the unit. i checked voltage and current from the PSU. Also contacted a repair company in JHB, can't remember the name but they charging R1200 to strip and quote and then can't guarantee that they can repair the unit. so hence looking for somebody who will tinker with the unit in their spare time.

  2. I.ve got a Kickr that is dead (no power) that Wahoo SA won't repair because it was purchased second hand so looking for somebody to have a look at it and see if it can be repaired. Insurance claim said it wasn't a power surge so that route didn't work.

    Sorry to highjack the thread

  3. After reading your OP, i was in a very similar situation but with Wahoo. And they too indicated that I would need a new Core.

    I tried to claim through insurance (momentum) without joy as to prove any form or "surge" is nearly impossible without specialized testing equipment. Even letters from the manufacturer didn't help the claim.

    So long story short... i too was pissed and refused to layout another R15K for a trainer. I now have changed up my training plan and ride outdoors a lot more.

  4. On 10/18/2022 at 3:19 PM, Christian van Zyl said:

    Hello All, 

    Christian here from Wahoo SA. 

    Happy to engage on this thread. Certain products are unable to be fixed, but all products carry a warrantee as long as the original proof of purchase can be supplied. This is important for various logical reasons. 

    This is a standard in the industry and across brands, we are in no way unique in this fact. One thing we pride ourselves in is after market support and takes the side of the customer within reason. Other threads can speak to this. 

    We do assist with some replacement parts like belts which can be purchased from us for KICKR products, the CLIMB's however can not be replaced and has to go through a warrantee process. Second hand purchases can create a situation where we can not confirm when it was initially purchased, age of the product or if it was used in the correct manner for the duration of the lifecycle. 

    We have KICKR products in the market for over 11 years now and giving excellent value to their users after all these years. 

    Should there be anyone who wants to engage with me directly, please feel free to DM me. Or call our support team at 0876541940. We work closely with Wahoo HQ to resolve issues or queries. We are always willing to discuss. 

    Your local Wahooligan 

    Christian 

    i don't want to bad mouth Wahoo but i had an issue with my Core (second-hand) and the support i received was not great at all. My thread is on the Hub about the issue i was experiencing. In the end i landed up tossing my Core in the bin. 

  5. So another day passes by and no closer to a solution. I requested a letter for my insurance which i got but the reason for damage was classified as "manufacturer fault". This fault is never going to be accepted by insurance if the unit is out of warranty. My broker laughed at me!

    So i asked for the letter to be ammeded to ESD/surge fault as indicated by Wahoo from the online notifications and videos for what potentially could have been the fault on the unit (2018 models). Now i wait.

    The frustration is slowly setting in...

  6. 58 minutes ago, cadenceblur said:

    So, for my understanding - internationally ( or in the US ), these units can be repaired but not in SA?

    I have read a forum where a PCB kit with a new power supply was sent to an owner who then installed everything himself.

    This is why i also contacted the USA support line to see if i could purchase a new PCB and have our local guys install and setup for me

  7. 49 minutes ago, madmarc said:

    Hey Jacques - Maybe and idea to explain & help us Hubbers understand what the Wahoo exchange or trade in policy is on out of warranty units that have failed - I have a hard time understanding that a Electro/mechanical piece of equipment of this value cannot be repaired under a service exchange program, or why there is no parts that i can buy to try fix a unit.

    I mean what happens to the failed units you trade in - Are they repaired and sold back into the market as used ? Or are they simply scrapped ?

    I get that Ikhambi is an importer / distributor business which is very different from being a LBS / repair workshop - But - If this be the case. surely there is a business opportunity, for authorized service ctrs on Wahoo. 

    I'm not knocking Ikhambi - Your service is on point and cannot be faulted - I'm just trying to understand the mythology behind the after sales service.

    I completely agree!

    I'm in the support and servie industry in the mining sector and if i tell my clients that they have to constantly purchase new equipment because i cannot have it fixed out of warranty, our company will go out of business. I understand that Ikhambi operate under a different business model but the client service principle still stays the same.

    I think customers should be notified beforehand that out of warranty units are not being fixed in SA

  8. So a quick update....Wahoo USA say that the units are not field serviceable (which is understandable regarding QC) and that I need to make use of iKhambi which in turn don't repair this fault. Hhmmm catch 22 situation.

    Bottom line is zero after sales service on repairs if your unit is out of warranty. This includes the UAS and SA.

    I'm not amused but will move on.

  9. 17 minutes ago, cadenceblur said:

    I've heard that these units are bomb proof, barring the issues that were had with the infamous batches that. That being said, the general consensus is that their after sales service is also great?

    Hopefully you come right and quickly as well.

    After reading many posts on this site about their after sales service, i thought I'd be in good hands but unfortunately a week later and I'm nowhere closer to a final decision on the way forward. Holding thumbs 

  10. 40 minutes ago, cadenceblur said:

    I would wait for the US to respond then. Surely you will be sorted out. Strange that our reps aren't coming to the party though.

    From a support perspective it's always easier to swop out the complete unit...less hassles or dirty hands.

    I'm in the service and support industry and when I phoned iKhambi to voice my concern over communication and support, was told that sometimes they have 100 tickets to go through which now leads me to wonder how good a Wahoo product actually is with regards to quality IMO.

  11. 3 minutes ago, shaper said:

    How old is you Core, if 2018 model there was a known issue with ESD which killed the onboard chip and caused no power/speed

    https://www.dcrainmaker.com/2019/01/wahoo-ceo-details-fixes-for-issues-surrounding-kickr-2018-kickr-core.html

    I read the article. Mine is a 2018. I have also read online though some Wahoo forums that Wahoo USA supplied owners with replacement PCB's and new power supplies for out of warranty units. Unfortunately this service exchange hasn't reached SA yet.

  12. 6 minutes ago, Lance Stephenson said:

    Are you by any chance riding in a place with direct sunlight hitting the unit?  I know and have experienced athletes riding in winter near windows and the sunlight hits the sensor and interrupts the signal and confuses the sensor.  (the fly wheel had the stripes on for the sensor to read speed ) perhaps this may be your issue?

    The Kick'r is near a window that only gets a bit of sun in the afternoon. Strange that it has been working perfectly in the same position for the last year

  13. I normally make use of a laptop for Zwift but use the Wahoo app on my iPhone to do spin down's etc. No matter where i place a device to read the unit, it doesn't pickup anything. 

    Funny thing is that the unit was used frequently up until now but hasn't been used for about a week. The unit connects to Zwift as well as the Wahoo app but no other measurements work.

     

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