E1A104 Posted June 17, 2011 Share Ordered a new pair of shoes on Monday, package delivered on Wednesday. Open the box and got sent a pair of MTB shoes instead of Road shoes. Called Lizle, explained what had happened and this morning received the correct shoes and a free t-shirt! Some might b|tch and say I should have received the correct order on Wednesday and I would agree, but mistakes do happen and the way it was handled was excellent. Lizle turned what could have been a lousy situation into a pleasant experience. Link to comment Share on other sites More sharing options...
brad890 Posted June 17, 2011 Share must admit i also had a good response from them sent a e-mail last night asking some questions about their sunglasses and got a reply first thing this morning. Link to comment Share on other sites More sharing options...
L.T.G Posted June 17, 2011 Share Ditto!I've dealt with Lizle on a couple occasions and the service is always brilliant. Link to comment Share on other sites More sharing options...
jmaccelari Posted June 18, 2011 Share Agreed. Great service from all at ASG. Link to comment Share on other sites More sharing options...
Balsie Posted June 18, 2011 Share Great service from all the staff Link to comment Share on other sites More sharing options...
brianj Posted June 19, 2011 Share agreed, I ordered shoes and they responded quickly and delivered when promised. Link to comment Share on other sites More sharing options...
Yang Posted June 19, 2011 Share What is ASG's helmet replacement policy? I came off last weekend and connected the tar hard with my helmet, breaking it. My head didn't feel a thing. Link to comment Share on other sites More sharing options...
Trapper Posted June 19, 2011 Share They have a helmet replacement policy - i think you pay 30% of the price for a new one if you return the old crash one. Speak to Lizl. Service is great! Link to comment Share on other sites More sharing options...
Yang Posted June 19, 2011 Share Thanks T. Link to comment Share on other sites More sharing options...
Wrigs Posted June 20, 2011 Share well done ASG :clap: Link to comment Share on other sites More sharing options...
Yang Posted June 20, 2011 Share Contacted ASG and Lizle emailed back- no problem with the helmet replacement at any of its dealers. Delighted. Link to comment Share on other sites More sharing options...
Vivster Posted June 20, 2011 Share If you have a problem, Lizle is your girl. WELL DONE TO AG. Again. Link to comment Share on other sites More sharing options...
wisecrack Posted June 21, 2011 Share Well I received lousy service from ASG and Lizle. I ordered a Pinna DOGMA explained I could not afford to pay and still have not received it All jokes aside I ordered a pair of Sidi Ergo's late on Tuesday and received it the very next day thanks ASG! Link to comment Share on other sites More sharing options...
L.T.G Posted June 21, 2011 Share Well I received lousy service from ASG and Lizle. I ordered a Pinna DOGMA explained I could not afford to pay and still have not received it :D:Di tried the same with a FV5 Link to comment Share on other sites More sharing options...
Goodbadugly Posted June 21, 2011 Share Who/where are they?A link? Link to comment Share on other sites More sharing options...
TNT1 Posted June 21, 2011 Share How do you suppose you pronounce "Lizle"? Link to comment Share on other sites More sharing options...
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