craig82 Posted June 25, 2011 Share I ordered some goodies off CRC the other day and used paypal as I had a bunch of money in that account.Long story short I ended up paying in dollars. My problem is that customs looked at the country of origin (GB) and assumed that the amount is in pounds, so instead of an exchange rate of 6.9 (USD) they charged my 11.148 (GBP) to calculate my tax on the goods.Now they want R1278 instead of R714. Does anyone know how to dispute this or at least who to contact? Link to comment Share on other sites More sharing options...
Gambitdbn Posted June 25, 2011 Share A friend of mine went to the SARS office with a customs complaint and they recalculated the customs duty for him there and then. I ordered some goodies off CRC the other day and used paypal as I had a bunch of money in that account.Long story short I ended up paying in dollars. My problem is that customs looked at the country of origin (GB) and assumed that the amount is in pounds, so instead of an exchange rate of 6.9 (USD) they charged my 11.148 (GBP) to calculate my tax on the goods.Now they want R1278 instead of R714. Does anyone know how to dispute this or at least who to contact? Edited June 25, 2011 by Gambitdbn Link to comment Share on other sites More sharing options...
raptor Posted June 25, 2011 Share your friend was lucky, when i had a problem i got told it will take them 6months to refund me, 8 months later nothing Link to comment Share on other sites More sharing options...
Gambitdbn Posted June 25, 2011 Share He hadn't paid yet before he made the complaint so they just recalculated the cost. Link to comment Share on other sites More sharing options...
craig82 Posted July 12, 2011 Share Thanks for the tips. Going to chat to customs... Link to comment Share on other sites More sharing options...
Wrigs Posted July 12, 2011 Share I had a similar problem with a CRC order. The parcels were delivered in more than 1 shipment - unfortunately the full invoice was included with each shipment by CRC and customs calc was doubled. Kind of wipes out the cost benefit of ordering online After 4 requests to CRC to reinvoice in order for me to correct it with SARS i unfortunately got no response. Eventually the effort to save a few hundred rand outweighed the benefit. Was dissapointed by the lack of response and prefer to use Wiggle now instead Link to comment Share on other sites More sharing options...
mtbvip Posted July 13, 2011 Share I had a similar problem with a CRC order. The parcels were delivered in more than 1 shipment - unfortunately the full invoice was included with each shipment by CRC and customs calc was doubled. Kind of wipes out the cost benefit of ordering online After 4 requests to CRC to reinvoice in order for me to correct it with SARS i unfortunately got no response. Eventually the effort to save a few hundred rand outweighed the benefit. Was dissapointed by the lack of response and prefer to use Wiggle now instead Had same situation. Customs and its employees are all (without exception) useless. The guy that is suppose to sort these type of problems NEVER answers his phone or return any calls. Forget about getting your money back. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now