Stig Posted September 2, 2011 Share Guys at Chris Willemse Cycles well done!! Every now and again one tends to buy on specials from different suppliers, and experience poor levels of service!!!I live in Nelspruit ordered some parts on line from CWC yesterday morning 11am (thursday 01st sept.), The parts were delivered to my office in Nelspruit this morning 09h30!! Thats 1100km (west coast to east coast almost)Friggin awesome service guys well done!!!I wont buy anywhere else Link to comment Share on other sites More sharing options...
Caerus Posted September 2, 2011 Share Not so sure, still not got replies again to email enquiries. I sent to three people and not one reply. Link to comment Share on other sites More sharing options...
MAESTRO's Posted September 2, 2011 Share Guys at Chris Willemse Cycles well done!! Every now and again one tends to buy on specials from different suppliers, and experience poor levels of service!!!I live in Nelspruit ordered some parts on line from CWC yesterday morning 11am (thursday 01st sept.), The parts were delivered to my office in Nelspruit this morning 09h30!! Thats 1100km (west coast to east coast almost)Friggin awesome service guys well done!!!I wont buy anywhere else Give credit where credit is due....perhaps the courier company also needs a mention Link to comment Share on other sites More sharing options...
CWC Online Posted September 2, 2011 Share only a pleasure guys! Link to comment Share on other sites More sharing options...
javadude Posted September 2, 2011 Share Not so sure, still not got replies again to email enquiries. I sent to three people and not one reply.Its almost like you're invisible. Link to comment Share on other sites More sharing options...
kosmonooit Posted September 2, 2011 Share Not so sure, still not got replies again to email enquiries. I sent to three people and not one reply. Yes I have had the same: best to call them with queries. But, slack responses from email inquires is the de-facto in SA Link to comment Share on other sites More sharing options...
Caerus Posted September 2, 2011 Share Its almost like you're invisible. Either that or they are screening my mails 'cause I sent emails again to three differant people and not had a reply to any of them. I know I could call but its not the point, I had to chase them already two weeks ago with the same issue, no replies to email enquiries. I wanna spend some ZAR but they don't seem to need it.Not a happy bunny Link to comment Share on other sites More sharing options...
Thomo Posted September 2, 2011 Share Its almost like you're invisible. Seems that way 'cause even here they're not responding.! Link to comment Share on other sites More sharing options...
Tiny K Posted September 2, 2011 Share Either that or they are screening my mails 'cause I sent emails again to three differant people and not had a reply to any of them. I know I could call but its not the point, I had to chase them already two weeks ago with the same issue, no replies to email enquiries. I wanna spend some ZAR but they don't seem to need it.Not a happy bunny you sure you are emailing the right persons / email address? Remember, a few of them are at the euro show.... Link to comment Share on other sites More sharing options...
CWC Online Posted September 2, 2011 Share Thanks for all the answers guys, we are moving soon, to a bigger premises, and will have 2 dedicated persons, only working on e-mail responses, so please bare with us for 3 more weeks!And we'll promise only the best service! Link to comment Share on other sites More sharing options...
lerouc Posted September 2, 2011 Share I've bought from them 3 times and this is the best service i've received from an online store. Even kicking kalahari and takealots asses! My one order even came on the same day i placed the order! Link to comment Share on other sites More sharing options...
Caerus Posted September 2, 2011 Share you sure you are emailing the right persons / email address? Remember, a few of them are at the euro show.... I've sent mails to the following, sales@cwcycles.co.za, chrisj@cwcycles.co.za, sales3@cwcycles.co.za - So not sure where else to send to, any ideas? Link to comment Share on other sites More sharing options...
Tiny K Posted September 2, 2011 Share I've sent mails to the following, sales@cwcycles.co.za, chrisj@cwcycles.co.za, sales3@cwcycles.co.za - So not sure where else to send to, any ideas? See CWC's post above..... still no excuse though especially if this has happened before Link to comment Share on other sites More sharing options...
Caerus Posted September 2, 2011 Share See CWC's post above..... still no excuse though especially if this has happened before Like you say, no excuse. I guess I'll just have to wait my turn. Link to comment Share on other sites More sharing options...
Big H* Posted September 2, 2011 Share Caerus, someting wrong on your side. When I did my comparison quotes before I placed my CRC order they answered promptly on all my email enquiries. Link to comment Share on other sites More sharing options...
Caerus Posted September 2, 2011 Share Caerus, someting wrong on your side. When I did my comparison quotes before I placed my CRC order they answered promptly on all my email enquiries. Not sure how, I used all the same email address's as before. I'll try sending from another email address Edited September 2, 2011 by Caerus Link to comment Share on other sites More sharing options...
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