JacquesT Posted September 5, 2011 Share Took bike in for a major service today and i have been told i have a cracked frame. Where top tube meets seat tube. Can this be repaired such that is as good as new or is this a poor idea? Bike is a 2009 Giant anthem x1 - aluminium frame. It is under warranty but i am certain i no longer have the original invoice? Trying to get a copy of proof of payment from bank but not sure if this will suffice. Just trying to figure out my options here!! rgds Link to comment Share on other sites More sharing options...
Puxi Posted September 5, 2011 Share THE SHOP YOU BOUGHT IT FROM SHOULD HAVE A COPY OF THE INVOICE!!! TRY IT. Link to comment Share on other sites More sharing options...
MTB_Roadie Posted September 5, 2011 Share THE SHOP YOU BOUGHT IT FROM SHOULD HAVE A COPY OF THE INVOICE!!! TRY IT. they need to keep that copy for 5 years... Link to comment Share on other sites More sharing options...
Li Mu Bai Posted September 5, 2011 Share sounds like your seat post may have been too high if it cracked there. I hope you are able to sort this out with your LBS, because they(their supplier) may argue this point. Link to comment Share on other sites More sharing options...
JacquesT Posted September 5, 2011 Share My thoughts exactly! I have emailed them and await their response. By law they have to keep it for 5 years and it has to have all my relevant details on it. This is of course the theory and i look forward to getting their cooperation in this regard. Nonetheless, out of interest, can something like this be repaired properly? Link to comment Share on other sites More sharing options...
Bike Mob Posted September 5, 2011 Share don't repair aluminium... it will break again Link to comment Share on other sites More sharing options...
steveO:K Posted September 5, 2011 Share Dragon sports are the wholesalers. If all else fails give them a call. I think the number is 021 461 6252.... but.....this is a last resort. You must go through your local bike shop first. They will know what year the frame is in any event. These giants have been very reliable bikes so this is unusual. As someone said earlier could be your seatpost was too short Link to comment Share on other sites More sharing options...
Johan Bornman Posted September 5, 2011 Share It is a common place for those bikes to crack. Can't be repaired. Link to comment Share on other sites More sharing options...
JacquesT Posted September 5, 2011 Share I have no idea when the crack actually occurred as I never noticed it. My seat was quite high but presumably not beyond what is in the normal range and I am riding the correct size frame (large). Maybe just one of the reasons why we need a warranty. Link to comment Share on other sites More sharing options...
JacquesT Posted September 6, 2011 Share A big thumbs up to CYCLE LAB NORTHGATE for their super efficient service! I requested a copy of the invoice for the purchase in 2009 late yesterday afternoon via email and it was in my inbox before 8am this morning! I know a lot of people are quick to complain about bad service but we must be just as quick to acknowledge better than expected service too. Thanks Howard - much appreciated!! RgdsJacques Link to comment Share on other sites More sharing options...
Niner Posted September 6, 2011 Share sounds like your seat post may have been too high if it cracked there. I hope you are able to sort this out with your LBS, because they(their supplier) may argue this point. Dont you perhaps meant to say that "it sounds like the seatpost was not inserted the minimum distance"? as far as I know there no such a thing as seatpost to high, as long as the minimum amount has been inserted into the frame....most seatposts are marked. Link to comment Share on other sites More sharing options...
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