chris_w_65 Posted September 6, 2011 Share Bought a bike from Cajees and on the phone I say I want minimum SLX and they tell me it is SLX/XT. I get it home and see it has a Deore crank. I call them this morning and remind them that as per them it should have had an SLX crank so can I upgrade/exchange and pay in the difference. The guy tells me I must pay in R2000.00. He is mad, you can pick up a brand new crank at my LBS for R1400.00 with no trade in. The price difference between the Deore and SLX is only R400.00, you would think they would try and help the customer out to keep them happy instead of having them post negative comments on the hub. Instead they are trying to rip me off for something they said would be on the bike Edited September 6, 2011 by chris_w_65 Link to comment Share on other sites More sharing options...
Wil6 Posted September 6, 2011 Share Bought a bike from Cajees and on the phone I say I want minimum SLX and they tell me it is SLX/XT. I get it home and see it has a Deore crank. I call them this morning and remind them that as per them it should have had an SLX crank so can I upgrade/exchange and pay in the difference. The guy tells me I must pay in R2000.00. He is mad, you can pick up a brand new crank at my LBS for R1400.00 with no trade in. The price difference between the Deore and SLX is only R400.00, you would think they would try and help the customer out to keep them happy instead of having them post negative comments on the hub. Instead they are trying to rip me off for something they said would be on the bike Your own fault,you have been on the hub for a while now and there has been a numerous of complaints about this cycling shop, but still you go and buy from them?? Link to comment Share on other sites More sharing options...
chris_w_65 Posted September 6, 2011 Share Your own fault,you have been on the hub for a while now and there has been a numerous of complaints about this cycling shop, but still you go and buy from them?? Yes, I know but it was a bit far to go to Westdene and Cajees matched their price, they are 5 minutes away. I didn't know the crank would be an issue. Link to comment Share on other sites More sharing options...
Aurora Posted September 6, 2011 Share The crank isnt an issue... They almost the same thing. But i agree, you also should have looked at your new bike properly before leaving the store Link to comment Share on other sites More sharing options...
mark ellis Posted September 6, 2011 Share I'm surprised they even knew the difference Link to comment Share on other sites More sharing options...
chris_w_65 Posted September 6, 2011 Share The crank isnt an issue... They almost the same thing. But i agree, you also should have looked at your new bike properly before leaving the store Yes, I will keep it as it is. I would have been prepared to pay in R400.00 for the upgrade though. Link to comment Share on other sites More sharing options...
MTB_Roadie Posted September 6, 2011 Share Bought a bike from Cajees and on the phone I say I want minimum SLX and they tell me it is SLX/XT. I get it home and see it has a Deore crank. I call them this morning and remind them that as per them it should have had an SLX crank so can I upgrade/exchange and pay in the difference. The guy tells me I must pay in R2000.00. He is mad, you can pick up a brand new crank at my LBS for R1400.00 with no trade in. The price difference between the Deore and SLX is only R400.00, you would think they would try and help the customer out to keep them happy instead of having them post negative comments on the hub. Instead they are trying to rip me off for something they said would be on the bike According to the consumer protection act if you stated you wanted a specific product then you can take it back as you been told it was spec'd as XT/SLX...so phone them and tell them either they fix it or you will report them as you clearly been told the bike was spec'd as XT/SLX Link to comment Share on other sites More sharing options...
Mojoman Posted September 6, 2011 Share I'm surprised they even knew the difference Link to comment Share on other sites More sharing options...
TNOSE_E Posted September 6, 2011 Share Ahhhhh ..... Groundhog Day Link to comment Share on other sites More sharing options...
pastapouch Posted September 6, 2011 Share IMO chances are good that the Deore crank is an old model as well. That f*&^*^*((sorry for the language) shop... they get my blood boiling in an instant. Link to comment Share on other sites More sharing options...
Gnarly Posted September 6, 2011 Share Why you take the bike out the shop with the Deore crank on? You didn't notice it there? Link to comment Share on other sites More sharing options...
Tumbleweed Posted September 6, 2011 Share Ahhhhh ..... Groundhog Day Was thinking the same… Link to comment Share on other sites More sharing options...
chris_w_65 Posted September 6, 2011 Share Ok, I changed the title of the thread. Fatima at Cajees Princess Crossing will swop out the crank for R550.00 :thumbup: Link to comment Share on other sites More sharing options...
katz201 Posted September 6, 2011 Share Ok, I changed the title of the thread. Fatima at Cajees Princess Crossing will swop out the crank for R550.00 :thumbup: Still not sure why you have to pay in for something that was supposed to be part of the deal? I've had my rants about Cajees before, so won't go off about it again. Link to comment Share on other sites More sharing options...
Just Keep Pedaling Posted September 6, 2011 Share When you get the bike - check that the items listed as standard spec are still on the bike. Friend of mine got his bike and the Fizik Gobi had mysteriusly changed to Golden Lion Special. Link to comment Share on other sites More sharing options...
bontie Posted September 6, 2011 Share Still not sure why you have to pay in for something that was supposed to be part of the deal? I've had my rants about Cajees before, so won't go off about it again. And now you paid more than you would have at Westdene (from your other thread). Hope you have learnt your lesson...Enjoy the ride. Link to comment Share on other sites More sharing options...
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