Poor service: Specialized Concept Cyclery, Waterfall.

[Johny Bravo]

Aai

Edited August 20, 2014 by Johny Bravo

[Maniax]

OK, let me try here, my responses will be in red.

 

 

I think by 'con' he meant the opposite of pro. (as in pro's and con's)

['Dale]

Welcome to this space!

 

Rof side of your experience.

There's always the shop's side account of their service.

Hope they come around.

 

Be safe out there!

[Wyatt Earp]

I think by 'con' he meant the opposite of pro. (as in pro's and con's)

 

Yeah, and I don't see negatives in what he describes as cons, he seems a little uninformed though.

[Maniax]

Yeah, and I don't see negatives in what he describes as cons, he seems a little uninformed though.

Ek stem.

[TheV]

I think by 'con' he meant the opposite of pro. (as in pro's and con's)

 

Yip, that's how I understood the OP.

 

Pros and cons, a shortening of the Latin expression "pro et contra" (for and against)

 

My response will be in PINK.

 

FOKME, that was a long story... it must be the longest first post for a longtime...if not ever.

 

In any case, IMHO not that many not enough good LBS's around these days. If you hang around in most LBS's, especially the "chain/branded" stores, you see/hear funny business going on.

[linuxlg]

Sorry hear about your problems you had.

 

But I have had great service from them.

Edited August 20, 2014 by linuxlg

[rouxtjie]

Liewe aarde....how did you not petrol bomb the place

[Kranswurm]

I tried reading all that and gave up exhausted......

[Uphill battle]

Not questioning your story but it appears you may not have spoken to the owner, Duane. Any service provider or retailer can have issues, it is how they resolve the issues that counts. In my experience Duane would not have let your issues go unresolved. I have been dealing with them since they opened and continue to do so. This type of complaint can be extremely damaging, I just hope you covered all reasonable options before posting it

 

Thank you for your comment.

 

I did speak to Duane (named manager in my post). Unfortunately, although he did eventually sort out the wheel issue (as described in the post) he also fitted brakes that were leaking fluid. As I said, initially I was taken aback as I had not expected nor asked for that at all, and saw it as a gesture of good will. Duane and I shook hands, and he invited me riding. However, when I found that they were not working due to the leaking at the reservoir/hose connection I was back to being less impressed. I was not going to take the bike back to Concept as I was not convinced (given everything else) that it would come back in working order. This would mean more of my time would be spent going back and forth.

 

I took a lot of time before posting this. It was not a knee-jerk response in the heat of the moment. Several people suggested I post here, this influenced my decision to post.

 

I am more than happy for those who have had good service, or are happy with the service they get.

However, if you read my post and feel that you would not be happy, then that's fine too, and you can form your own opinion. This is not a malicious attack, rather it is an account of my experience based on fact (e.g., the wheel is missing) and my opinion (e.g., that is not good service).

[Uphill battle]

Yip, that's how I understood the OP.

 

Pros and cons, a shortening of the Latin expression "pro et contra" (for and against)

 

 

That is correct.

[conceptkzn]

Morning Errol,

 

I again apologize for the experience that you had in the store, and yes we should have acted in a way more professional manner! I can assure you that we learn from our mistakes and continue to try and improve service across the board. And value any feedback from our customers.

 

After fitting the new wheel set and new brakes free of charge I am very disappointed to hear that there is an issue with the rear brake. This brake was brand new so this is definitely a manufacturing issue.

 

But again I will be pleased to be given the opportunity to rectify this for you and ensure that the bike is 100%

 

Thanks for your time.

 

Kind Regards,

Duane Stander

[Uphill battle]

Yeah, and I don't see negatives in what he describes as cons, he seems a little uninformed though.

 

I was told, by the shop mechanic, that the nipples get corroded by the sealant, and that is why they were breaking. I have never had a nipple corrode from using a tube. I see this as a negative (tyres going flat overnight following the tubeless conversion is also a negative, in my opinion, as this has not happened with tubes). I was told that tubeless tyres are lighter for not using a tube, and that this is a good thing. At my weight, and given I do not make a living by winning races, more weight from tubes that don't corrode the nipples means less time fixing nipples, and more time riding for fun. I would see this as a positive.

 

Since my new wheels have been built I have had no issues with sealant corroding the nipples, or the tyres losing pressure overnight. I have been told the stainless nipples and the sealant used should not lead to corrosion.

 

With regards to being uninformed, perhaps. However, I don't profess to to be a specialist when it comes to bicycles. That why I rely on people in bike shops who, given their occupation, should be more knowledgeable than me. I have my own field of speciality as I am sure you do, and like most people, can't know everything about everything, all the time. Frankly, that gets exhausting.

[Uphill battle]

Morning Errol,

 

I again apologize for the experience that you had in the store, and yes we should have acted in a way more professional manner! I can assure you that we learn from our mistakes and continue to try and improve service across the board. And value any feedback from our customers.

 

After fitting the new wheel set and new brakes free of charge I am very disappointed to hear that there is an issue with the rear brake. This brake was brand new so this is definitely a manufacturing issue.

 

But again I will be pleased to be given the opportunity to rectify this for you and ensure that the bike is 100%

 

Thanks for your time.

 

Kind Regards,

Duane Stander

 

Morning Duane,

 

As I said on the evening you dropped off the bike, I did appreciate your efforts, and the gesture of fitting the brakes. For me though, it was just the last straw when they too were dysfunctional.

As I have said, this is not intended as a malicious attack in any way, but an account of my experience.

 

Although I appreciate your offer to rectify the brake issue, is has been sorted out some time ago.

 

Regards,

 

Errol

[Wyatt Earp]

I was told, by the shop mechanic, that the nipples get corroded by the sealant, and that is why they were breaking. I have never had a nipple corrode from using a tube. I see this as a negative (tyres going flat overnight following the tubeless conversion is also a negative, in my opinion, as this has not happened with tubes). I was told that tubeless tyres are lighter for not using a tube, and that this is a good thing. At my weight, and given I do not make a living by winning races, more weight from tubes that don't corrode the nipples means less time fixing nipples, and more time riding for fun. I would see this as a positive.

 

Since my new wheels have been built I have had no issues with sealant corroding the nipples, or the tyres losing pressure overnight. I have been told the stainless nipples and the sealant used should not lead to corrosion.

 

With regards to being uninformed, perhaps. However, I don't profess to to be a specialist when it comes to bicycles. That why I rely on people in bike shops who, given their occupation, should be more knowledgeable than me. I have my own field of speciality as I am sure you do, and like most people, can't know everything about everything, all the time. Frankly, that gets exhausting.

 

Firstly, if your nipples weren't alloy, they would have been brass, I yet have to see brass nipples corrode so badly in such a short space of time where they just break.

Don't take my "uninformed" comment as an insult, rather embrace it and read up as much as you can, this will start helping you in the long run.

I don't expect my doctor to look after my body 24/7 without any knowledge about my own body.

[Pieterg]

Did Contador also buy his bike for this guys?