Danger Dassie Posted April 22, 2015 Share If it raises the question in your mind then you know it's wrong.Customers are king, but the client is not the boss, and this case it deserves a kick up the ass and out the door. Hairy, DIPSLICK, Capricorn and 4 others 7 Link to comment Share on other sites More sharing options...
Navias007 Posted April 22, 2015 Share This for one customer!!!!! Does his spend warrant possible action taken against you and your reputation? I think not. Hairy 1 Link to comment Share on other sites More sharing options...
RocknRolla Posted April 22, 2015 Share How is it possible that the insurance does not collect the "wreck" and associated parts? The only way the "customer" can legally obtain the parts is to offer to purchase said parts from the insurance. And why would one claiming under warrantee, as well as from insurance is not on.... Is your customer perhaps part of the ruling party? IH8MUD and Gornilla 2 Link to comment Share on other sites More sharing options...
V12man Posted April 22, 2015 Share This is not a client you want.... Aside from the insurance fraud - How is this going to work? The insurance company will pay the bike shop fo rthe full replacement, and the bike shop get a warrantee frame - then is the client going to expect the bike shop to give him cash for the value of the warrantee frame? How to cause trouble - insurance companies have deep pockets for investigating and actioning fraudulent claims.... Me - I would kick the customer to the kerb and have a chat to the insurance company.... that is the morally and ethically correct thing to do - and I suspect that covers your legal obligation too. Slowbee, IH8MUD, SwissVan and 8 others 11 Link to comment Share on other sites More sharing options...
Plentipotential Posted April 22, 2015 Share “The only thing necessary for the triumph of evil is for good men to do nothing.”― Edmund Burke rouxtjie, Ed-Zulu, V12man and 8 others 11 Link to comment Share on other sites More sharing options...
BarryH Posted April 22, 2015 Share This grates me.I recently had a claim, I saw my frame was cracked through after a ride. 3 year odd old bike, problem was I bought it second hand from a guy who did not do 300km's on it. Insurance (Western National) told me to go away. I had to replace my bike. This guy is the type of oke who messes things up for guys like me. Nou is ek sommer weer die moer in gummibear 1 Link to comment Share on other sites More sharing options...
Captain Fastbastard Mayhem Posted April 22, 2015 Share You have a legal and moral obligation to report this to the insurance company involved in the replacement of the bits. If you do not, you are implicated in the fraudulent activity itself, and you will be prosecuted as such... There is no moral dilemma here. Mntboy, Robodog, BigDL and 3 others 6 Link to comment Share on other sites More sharing options...
watsonr Posted April 22, 2015 Share Bike owner, insurance company and manufacturer is to blame for allowing this to happen. The insurance company and manufacturer should have better controls in place and the simple one would be to take possession of the broken frame in return for paying out on the warranty or insurance claim. That way, bike owner can only claim from one party. Also insurance should request a letter from manufacturer stating that warranty claim was either granted or denied. IH8MUD and gummibear 2 Link to comment Share on other sites More sharing options...
Skinnyone Posted April 22, 2015 Share If you have to ask the question then you already know the answer... I have had similar experiences in my time in this lovely industry, I had a guy who told me that he deliberately placed his bike behind his car and "accidentally reversed over it" just cuz his riding buddy had just bought himself a new bike. When I told him that it was fraud he told me "listen I don't care what you have to do - I want a new bike out of the deal" so I told him I would have nothing to do with the deal and wouldn't even sell him a new bike if he did get paid out. He went to another shop and did the deed and came back and bragged about the awesome deal he got (can't remember the exact figures but he scored +-R10k cash out of this deal)... Scum... Most insurance companies (apart from Cyclesure) don't want the salvage/old parts as more often than not it is too much effort to send a surveyor out to inspect ( and then they don't know what they are looking at) and collect the left overs...I have worked in shops where an insurance claim bike sits for over a year before eventually stripping what is usable and disposing of the rest. Captain Fastbastard Mayhem 1 Link to comment Share on other sites More sharing options...
Wil6 Posted April 22, 2015 Share “The only thing necessary for the triumph of evil is for good men to do nothing.”― Edmund Burke What he said, rat the boss out. Amberdrake 1 Link to comment Share on other sites More sharing options...
Skinnyone Posted April 22, 2015 Share IN fact there was a guy who posted his busted frame for sale here a few weeks back boasting that the insurance never collected...and he wanted R2500 for it When I told him that I would take it off his hands for free because there is no value for anyone in a broken frame he soon deleted the ad...It was an older (2008) Specialized Tarmac frame. Captain Fastbastard Mayhem 1 Link to comment Share on other sites More sharing options...
Slowbee Posted April 22, 2015 Share report it as fraud. your integrity must be worth more than money. you will gain a whole lot of clients because your yes will be yes and your no will be no Skinnyone, Hairy, Barend de Arend and 2 others 5 Link to comment Share on other sites More sharing options...
marko35s Posted April 22, 2015 Share Client has a one year old bike, frame breaks(cause unknown but probably due to fall), claims from insurance, claim is successfull. He also claims ito warranty - claim is successful. Also requested to add other items to the claim that could have been damaged but hardly warrants a claim(..I am uncomfortable with the state of affairs) but we push ahead(client is the boss), shifters and derailleurs and chain and cassette, tyres, almost a new bike now. Many stories like the one above.... Are we getting screwed by insurance companies because clients screwed them or is it the other way round? Is it right to get compensated twice for the same thing? To add on to the list of breakages and in the end, after being compensated more than fully still insist on getting the old parts and keep on using it for months to come... But , like I said the client is the boss... Its not difficult.The sole purpose of insurance is to put the person that suffered the loss back in the same position they were before the loss occurred, it is not there to enrich the client.So if this claim goes through is he in the same position as before?Nope...Report it and move on. Oh and the customer isn't always the boss and they are certainly not always right. Edited April 22, 2015 by marko35s rouxtjie, Capricorn and Mntboy 3 Link to comment Share on other sites More sharing options...
Skinnyone Posted April 22, 2015 Share Agreed I have often found that telling someone no and sticking to it will earn more respect (as well as weed out the dodgy clients). If you stay a yes man, that believes that the client is the boss/always right, then you will have clients that will milk your good will for all it is worth and ultimately you and your business suffer... Link to comment Share on other sites More sharing options...
georgedup Posted April 22, 2015 Share Report!! Link to comment Share on other sites More sharing options...
Sepia Posted April 22, 2015 Share Report!!!(before somebody reports you.) Link to comment Share on other sites More sharing options...
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