Kevlouw Posted January 29, 2016 Share So I was following the comments recently in the classified section for the Rapide 780mm handlebar. It was selling for only R250, which was already unbelievable, but it sounded almost too good to be true. The general feedback was that its a good bar, at a very good price. I decided to get one this week, and this is the reason I'm posting this. Not because of the bar itself, but because of the service I got from Rapide. On Wednesday I mailed them to ask if they had stock. A consultant named Wayne informed me that they have 2 in stock, and I asked that he keep one. I was surprised to hear that he would. It only got better from here... Yesterday morning I made the purchase, the price was R279 which was fine. On the website, you can choose between shipping methods. Same day shipping, next business day or general courier. All of them at different costs. I chose general shipping, which is about R50 or so, and I assume it's 2-3 working days, depending on where it is couriered to. To my surprise, while still at the office yesterday, the bar was delivered. Without adding additional courier charges or something like that. All of the above is why I'm posting this. To praise the service from Rapide. So often it happens that customer service lets a company down, but what I experienced yesterday, will make return to Rapide for whatever time and time again. Thanks DubbelBuys, Mtb29er, nonky and 13 others 16 Link to comment Share on other sites More sharing options...
Reden Posted January 29, 2016 Share Wayne's service is beyond what one would expect.Well done!!! Link to comment Share on other sites More sharing options...
AlanD Posted January 29, 2016 Share Always great service. Let us know how you like the bar...ps..its awsome :-) Link to comment Share on other sites More sharing options...
Vinnydabutcher Posted January 29, 2016 Share I had an issue on a product I bought from him a while back - Wayne sorted it out PRONTO! Steven Knoetze (sk27) 1 Link to comment Share on other sites More sharing options...
Letum911 Posted January 29, 2016 Share Without trying to sound like a copycat but the service from Rapide is probably the best around!! I had a similar experience about 2 years back where the bar, from Rapide, was delivered less than 24 hours after I placed the order! Absolutely brilliant service with an awesome product! nonky and Meezo 2 Link to comment Share on other sites More sharing options...
Guest Posted January 29, 2016 Share Rapide have provided me with the best service by far from any online purchase. PLease note I am not employed by them to say this. I am just a happy customer. Link to comment Share on other sites More sharing options...
Fr33rider Posted January 29, 2016 Share Have had a few dealings with Wayne now over the past month and he is brilliant. Always has time to answer questions via email and product delivery is on point. I am certain that his business will flourish on service levels alone, nevermind the brilliant products he sells. Link to comment Share on other sites More sharing options...
Rocket-Boy Posted January 29, 2016 Share Rapide is one of very few businesses that I doubt anyone will complain about, the service and speed is amazing and the products are great at even better prices. I shop online... a lot and no one is faster than Rapide at getting orders to you. Link to comment Share on other sites More sharing options...
Captain Fastbastard Mayhem Posted January 29, 2016 Share Btw - Wayne IS Rapide. Not just a consultant... And yes, just bought a bar off him again. Product is brilliant and his service is to notch. nonky 1 Link to comment Share on other sites More sharing options...
nick_the_wheelbuilder Posted January 29, 2016 Share I have the same bar on a Cotic Solaris and it IS awesome. Link to comment Share on other sites More sharing options...
rock Posted January 29, 2016 Share Btw - Wayne IS Rapide. Not just a consultant... Wayne at work http://www.ironmongercurtis.com/wp-content/uploads/man-on-telephone.jpg Link to comment Share on other sites More sharing options...
Slowbee Posted January 29, 2016 Share Waynes world is black and white..... Link to comment Share on other sites More sharing options...
cobus3000 Posted January 29, 2016 Share I bought the 780mm bar and 70mm stem. Amazing quality for the price! Super service! Really wish these guys all the best! Link to comment Share on other sites More sharing options...
Robodog Posted January 29, 2016 Share I buy SS kits from Wayne all the time. Awesome service! Link to comment Share on other sites More sharing options...
Hairy Posted January 29, 2016 Share biggest mistake I ever made was selling a bike with my Rapide 780mm bars still fitted to the bike, should have taken it off and given the buyer the other more expensive and popular name brand handle bar instead! WrightJnr and Captain Fastbastard Mayhem 2 Link to comment Share on other sites More sharing options...
WrightJnr Posted January 29, 2016 Share Ordered some goodies from him today. Had a question on one part, called number on website, Wayne answers, friendly, knows his product. The perfect storm, good product and a good price sold by a professional with outstanding service. I basically threw my money at him. Fr33rider 1 Link to comment Share on other sites More sharing options...
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