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Online store errors - Good and bad experiences - No bashing


Vetplant

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Many of us have had some experience of an online store making an error either in price or description.

 

The first example that springs to mind is a recent poster who tried to pick up a SRAM Red groupset(current CRC price = R20k) for R300, because that was the listed price. :ph34r:

 

I am having an interesting discussion with an online store where about R800 worth of accesories is in play (I paid R1200 for what was advertised as a "complete kit", but it turns out it was an error on their side, which has since been corrected but I took screenshots as proof beforehand). They are currently trying to sound very accommodating, "it is the suppliers that don't have stock, thus that we cant send you those accessories". :whistling:

 

Problem is, they have no E&OE disclaimer anywhere on the offer. Otherwise they could have told me they cannot honour the deal, and offer me a 20% discount on my next purchase as a way to apologise. I spoke to a friend in "the know" and he says online stores have no obligation to honour a mistake on a listing as long as they have clearly posted a E&OE(Errors and Ommisions excluded) notice. Funny how one line of text can put you in a more powerful negotiation position. :devil:

 

What are some of your good and bad experiences?

 

How do we as consumers work with these mistakes that will happen going forward. It is a fine balance between standing up for your consumer rights and trying to nail the online stores running on a sometimes tight margin?

 

This is not intended as a post to bash the retailers, so lets keep the sites anonymous and rather discuss the good steps the stores took and when to know when to let go.

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When you get given the wrong change by a cashier what do you do?

 

Only a crook would not tell the cashier and expect to keep the money.

 

Same thing with obvious mistakes buying online.

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I bought a "new" set of wheels during a sale.

 

when I got them they were full of stans left overs (so not new as advertised).

 

after some moer stripping the wheels were returned and I got a refund

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