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Cannondale Warranty Issue. I need advice.


JohanDiv
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We are not doing anything because of pressure.

We are doing because we want to.

We have found a solution and then we decided rather to refund and not make the situation any more uncomfortable for the client and us.

We have done nothing wrong in terms of following the correct warranty procedures. That I will stand by.

After the initial rubbing issue the problem was sorted out and the technicians will never attempt to repair a bent blade we would have received faulty from the start if that was the case.

Choose to support us or not but this could not have been handled differently and all “warranty” claims can not just be accepted as the store decides.

 

 

So to confirm it's normal procedure for Bike Addict to do a full refund on a new bike if a small fault is discovered a few weeks after purchase?

 

That is a pretty interesting warranty procedure.

 

If you guys cannot see anything to learn from this debacle as you say "this could not have been handled differently" then it's clear history will be repeating itself, buyer beware.

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If you've learnt nothing from this and wouldn't change anything, then I certainly will not be visiting your shop. 

 

 

Last bit of coaching I'll offer.

 

Stop.

 

Keep quiet. Don't come back to this thread again. Leave it be.

 

Best response from now on is to make sure you pad your margins well enough to provide excellent service, which people will be happy to pay for. Then keep doing it. And don't stop. And it will take time,but your reputation will repair itself as that excellent service will be so good that people will come online and rave about it, again and again.

 

Good luck BA.

 

 

Geez, I couldn't agree more

 

the ship has well and truly sunk on this one, yet they just keep on going further and further down.

 

I'm literally cringing when reading the shop's responses, PR and customer service is seriously lacking and the touch of arrogance at the end there :wacko:

 

 

For your own business sake just stop posting/responding, you are doing some serious damage to your reputation

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We are not doing anything because of pressure.

We are doing because we want to.

We have found a solution and then we decided rather to refund and not make the situation any more uncomfortable for the client and us.

We have done nothing wrong in terms of following the correct warranty procedures. That I will stand by.

After the initial rubbing issue the problem was sorted out and the technicians will never attempt to repair a bent blade we would have received faulty from the start if that was the case.

Choose to support us or not but this could not have been handled differently and all “warranty” claims can not just be accepted as the store decides.

 

 

Choose to support us or not... :eek:

In these economic conditions?

 

 

Like Joss said above, its time to rather 

post-36275-0-45689900-1544534256_thumb.gif

 

Enough damage has been done

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I bet you Uncle Chris of the famed CWC would have handled this differently.

 

Then again he is a genuine fan of cycling, maybe Bike Addict just in it for the money. Nothing wrong with that, I just want a LBS willing to assist and not only respond postively when social media pressures mount.

 

And yes, Bike Addict, that is what you did. Buckled like the chainring.

 

Well done OP.

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Interesting thread. This was a relatively cheap bike by today's standards, is it possible that the FSA components are simply rather flimsy? The design looks as if it leaves a large flat section of the ring projecting rather far beyond the spider and bolt positions, far more than on my road bike, making the ring easier to bend especially if its not very well made.

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So it appears my previous post mysteriously disappeared??? Maybe it was a little to straight forward. Let's try this...

 

You could have tried taking it to "an international brand of warehouse clubs" who may or may not be a local distributor of Cannondale's....to see if they could have helped out with your warranty issue in a possibly more efficient and professional way.... :ph34r:

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They do exist (based on my experience and the multiple responses to my post) - https://community.bikehub.co.za/topic/178570-giant-durbanville-ridiculously-good-service/page-1

 

I think having some basic knowledge of how your bike works before you go in to the shop is always a huge plus. That way you can look over the work they've done and know they are not ripping you off.

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(a little late to the party, but none the less.)

 

I bent a chain ring once. Rode out at van gaalens, and on the other side of concrete strips, I stood up, put the power down and that was it.

 

Unimpressed, I went back to Kitted, and made them aware of their chain ring that bent (outwards) 

 

The communication from Kitted went along the lines of "our chain rings don't normally bend under normal use, please provide us with the bent one for research purposes. Here is a similar one at cost (delivered anywhere in JHB free of charge) while we asses the bent one."

 

The exchange happened, with the eventual feedback, that no fatigue was detected, and that normally this only happens when chain ring bolts are loose.

Now, I did fit my new kitted ring a couple of weeks before... at 11pm after coming home from the pub...so chain ring bolts were to blame... (and drunk-mechanic me was never let back into the garage)

 

Point of this post - customer service and proper communication goes a helluva long way.

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Interesting thread. This was a relatively cheap bike by today's standards, is it possible that the FSA components are simply rather flimsy? The design looks as if it leaves a large flat section of the ring projecting rather far beyond the spider and bolt positions, far more than on my road bike, making the ring easier to bend especially if its not very well made.

 

did notice on instragram a similar issue with on a connnondale but i think i was a mtb..

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