antoncor Posted May 8, 2019 Share I ordered a set of rims from the Cycle factory online store in Cape Town a week ago, on the site the status of the order is "on-hold" even after payments was made immediately. I have tried to e-mail & phone the business without success. Unanswered mails and land line and cellphones switched off. Is anyone aware if the business is still in existence? Even the Google map address is removed from the website and the FB and Twitter links are invalid. I would really appreciate if someone local could confirm whats going on. Edited May 8, 2019 by antoncor Link to comment Share on other sites More sharing options...
Brakepad Posted May 8, 2019 Share I think they closed a while ago.https://community.bikehub.co.za/topic/180839-what-happened-with-cycle-factory/?hl=cycle+factory Link to comment Share on other sites More sharing options...
Chingy182 Posted May 8, 2019 Share They are not crooks, were a bunch of nice guys.But they have closed down the shop. I'm not sure if they are keeping things going from home though at a smaller, more manageable scale. I just can't remember the guys' name, but I'm sure he will get in touch with you to sort you out... Link to comment Share on other sites More sharing options...
DjCyclist Posted May 8, 2019 Share Yip they closed, had a closing down sale sometime back Link to comment Share on other sites More sharing options...
Iwan Kemp Posted May 8, 2019 Share I ordered a set of rims from the Cycle factory online store in Cape Town a week ago, on the site the status of the order is "on-hold" even after payments was made immediately. I have tried to e-mail & phone the business without success. Unanswered mails and land line and cellphones switched off. Is anyone aware if the business is still in existence or are they a bunch of crooks? Even the Google map address is removed from the website and the FB and Twitter links are invalid. I would really appreciate if someone local could confirm whats going on.I know the ex owners / managers. Drop me your details then I'll get in touch with them to get in touch with you Link to comment Share on other sites More sharing options...
Thomo Posted May 8, 2019 Share Yip they closed, had a closing down sale sometime backImagine I read somewhere that the brick and mortar store had closed turning the attention to online operations.? DjCyclist 1 Link to comment Share on other sites More sharing options...
antoncor Posted May 8, 2019 Share I know the ex owners / managers. Drop me your details then I'll get in touch with them to get in touch with you Edited May 8, 2019 by antoncor Link to comment Share on other sites More sharing options...
DJR Posted May 8, 2019 Share Thank you so much Iwan, Details: ........................Hi Anton Click on Ivans' name (he is a trusted bikeHub member of long standing) to open his profile. Then click "send me a message" to send your details privately to him only. Then go back and edit your post above to remove your details, or you may get some unwanted attention. Only you (and the moderators) can edit your post). Although the BikeHub is a relatively safe place, it is not a good idea to leave too much out in the open. On the other hand, maybe I should just be less paranoid?! Trust you will get the wheels issue sorted out soon. Wayne pudding Mol, Iwan Kemp, ChrisF and 2 others 5 Link to comment Share on other sites More sharing options...
Iwan Kemp Posted May 10, 2019 Share I ordered a set of rims from the Cycle factory online store in Cape Town a week ago, on the site the status of the order is "on-hold" even after payments was made immediately. I have tried to e-mail & phone the business without success. Unanswered mails and land line and cellphones switched off. Is anyone aware if the business is still in existence? Even the Google map address is removed from the website and the FB and Twitter links are invalid. I would really appreciate if someone local could confirm whats going on. Have been in touch with Jacques - says he has reached out to you since. Long Wheel Base 1 Link to comment Share on other sites More sharing options...
sawystertrance Posted May 10, 2019 Share What a thread. Well done to all involved.. Link to comment Share on other sites More sharing options...
antoncor Posted May 19, 2019 Share Yip, Thank you Jacques, all sorted! Oufy MTB (Roadie) and DJR 2 Link to comment Share on other sites More sharing options...
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