cadenceblur Posted July 21, 2019 Share Good Afternoon A bit of a rant / sharing post Just thought I'd share a negative experience at a bike shop this morning...I need to shorten a brake hose, so popped into a store to purchase a brake hose barb and olive.I have bought these elsewhere, so was didn't foresee any issue.. I guess I was wrong, I was dismissively informed by the owner that while they carry these items, they are kept for the workshop only! I am flabbergasted by the shortsightedness of this individual, clearly more interested in the revenue derived from a brake bleed through his workshop (which was closed by the looks of it anyway), than assisting a customer / member of the cycling community in need. I definitely will not be spending a cent there going forward. Link to comment Share on other sites More sharing options...
bikebloke Posted July 21, 2019 Share you found a bike shop open on a sunday ........ Link to comment Share on other sites More sharing options...
Thomo Posted July 21, 2019 Share Cape Town.? There's only so many stores open on a Sunday.Were they texting at the time perhaps.? LOL DieselnDust, ChrisF and JasonS 3 Link to comment Share on other sites More sharing options...
cadenceblur Posted July 21, 2019 Share Cape Town.? There's only so many stores open on a Sunday.Were they texting at the time perhaps.? LOL Yip, only a few stores open on Sunday in CT. Not CWC though, went all the way there only to find they are closed for stock take today - .. with nothing on their website.. Link to comment Share on other sites More sharing options...
cadenceblur Posted July 21, 2019 Share you found a bike shop open on a sunday ........yes, there are a few. Link to comment Share on other sites More sharing options...
Raf Posted July 21, 2019 Share Sadly it's a Luck or the Draw scenario I on the other hand had an excellent experience from the guys at The Bike Park at Uitsig, Tokai, this morning Bike needed some minor attention which they did immediately with a smile. cadenceblur, downhiller26 and splat 3 Link to comment Share on other sites More sharing options...
cadenceblur Posted July 21, 2019 Share For sure. Silly me didn't think of them. And guess where I am at present. Indeed They're always willing to assist. Link to comment Share on other sites More sharing options...
'Dale Posted July 21, 2019 Share Mediocre service or missed opportunities for customer care is like karma - it’ll come back to bite, eventually Bateleur1 and cadenceblur 2 Link to comment Share on other sites More sharing options...
cadenceblur Posted July 21, 2019 Share Oh definitely. But from what I hear, many others have had negative experiences at the establishment, so probably already lost credibility. So for a few rands... Hundreds if not thousands will be lost from me alone Link to comment Share on other sites More sharing options...
BaGearA Posted July 21, 2019 Share Seriously, you went ahead to write the rant and didn't mention the shop? Like whyyy Long Wheel Base, ChrisF, Eddy Gordo and 2 others 5 Link to comment Share on other sites More sharing options...
Eddy Gordo Posted July 21, 2019 Share Name and shame. cadenceblur 1 Link to comment Share on other sites More sharing options...
cadenceblur Posted July 21, 2019 Share No issue. Trail and Tar in TOKAI. BaGearA 1 Link to comment Share on other sites More sharing options...
Stigernator Posted July 21, 2019 Share Pity that in tough economic conditions staff would see it fit to be narrow minded . Chris and Clint at the Bikepark sir Link to comment Share on other sites More sharing options...
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