cclovescycling Posted January 19, 2021 Share Thanks for the forum. Also sent in my claim today ! This is amazing service. warrenblunden 1 Link to comment Share on other sites More sharing options...
Rudii Posted January 19, 2021 Share Even in the middle of lockdown last year they had the same excellent service Link to comment Share on other sites More sharing options...
warrenblunden Posted October 29, 2021 Share Absolutely amazing service from BOA replacement parts. I had a issue where my dial broke on Sunday 24th October. I read up about this topic on bike hub thanks to the guys who posted previously, I followed the warranty instructions. Within 10mins I had a response and a email fo say a tracking number would be sent to me. Today Friday 29th October I received a set of 2 brand new replacement parts! Can’t believe the service. This is world class service and so nice to deal with a company that is so efficient. Thanks to the guys who added the topic above. Thanks Boa - ???????? Zebra, the nerd and christovdw 2 1 Link to comment Share on other sites More sharing options...
cadenceblur Posted October 29, 2021 Share A brand that backs up their product! So refreshing. Link to comment Share on other sites More sharing options...
love2fly Posted October 31, 2021 Share I had to replace Boas on a set of Bontrager MTB shoes. They really are the bees knees. I reckon Rolls Royce are the Boa's of car manufacturers! Dexter-morgan 1 Link to comment Share on other sites More sharing options...
Curbie Posted January 17, 2022 Share To say that I am 😲😳 (pleasantly surprised) would be very much an understatement so early in 2022 and in today's Day & Age !! I placed my warranty claim last week Wednesday 12 January and having been kept informed throughout by DHL - the parcel was delivered early this morning, less than 3 working days !!! I also only came across this thread by chance so Win Win all 'round 😎 NC_lurker and mecheng89 2 Link to comment Share on other sites More sharing options...
JBK Posted March 20, 2022 Share Thanks so much for this thread - I google searched for where I buy a new BOA and found this thread. My one cable is missing a portion of the housing and the clasp has started slipping. I uploaded my claim now - took all of about 2 minutes and got an immediate response. Let's see from here - I'll update as I hear. Link to comment Share on other sites More sharing options...
Smartie Posted March 20, 2022 Share BOA have excellent service. A month or so ago I completed the warranty claim for new dials. Got immediate response, items shipped with DHL, delivered 3 working days later! Link to comment Share on other sites More sharing options...
Newbie321 Posted March 20, 2022 Share Went through the process last week, got my new dials a couple of days later. They where even an upgrade on my last pair. Was very impressed! Edited March 20, 2022 by Newbie321 Link to comment Share on other sites More sharing options...
JBK Posted March 24, 2022 Share On 3/20/2022 at 12:25 PM, JBK said: Thanks so much for this thread - I google searched for where I buy a new BOA and found this thread. My one cable is missing a portion of the housing and the clasp has started slipping. I uploaded my claim now - took all of about 2 minutes and got an immediate response. Let's see from here - I'll update as I hear. Yup - logged the claim on Sunday arvie - the new BOA dials (complete set) arrived this afternoon with DHL - 4 days from receipt of my claim.!! Amazing service. Smartie 1 Link to comment Share on other sites More sharing options...
Titanium Rocket Posted May 25, 2022 Share Must just add my experience: The ratched on my one dial was faulty from day of purchase. Couldn't take them back to the shop, it was in another city miles away from where I live. Ordered a replacement from BOA online. Complete set (both sides) arrived from Austria, 4 working days later. Brilliant service, thank you BOA. Fausto Coppi 1 Link to comment Share on other sites More sharing options...
Fausto Coppi Posted June 4, 2022 Share So nice to read everyones experience here. I broke a right shoe BOA and put in a claim yesterday thanks to all the comments on this thread. I got a email saying the order is received so lets see how long it takes. Thank you to whoever posted the original information. Trek charges R 200 a dial and im not actually sure they will fit most shoes? Link to comment Share on other sites More sharing options...
Fausto Coppi Posted June 10, 2022 Share On 5/25/2022 at 7:45 AM, Titanium Rocket said: Must just add my experience: The ratched on my one dial was faulty from day of purchase. Couldn't take them back to the shop, it was in another city miles away from where I live. Ordered a replacement from BOA online. Complete set (both sides) arrived from Austria, 4 working days later. Brilliant service, thank you BOA. Did you have to pay vat to fed ex or any other charges? They wanting to hit me with customs charges etc ? Link to comment Share on other sites More sharing options...
Smartie Posted June 10, 2022 Share 24 minutes ago, Tman35 said: Did you have to pay vat to fed ex or any other charges? They wanting to hit me with customs charges etc ? Odd, I paid nothing (and I am sure others have had the same). No customs charges - something must have gone wrong here. I had a similar issue before with customs (this was through the Post Office though - should be similar with FedEx as SARS would give the instruction) - ordered goods online and SARS added extra duty (over and above the usual customs charge and VAT) which was not supposed to be added. Bit of a process to fight this, but you need to request a review prior to paying - I did not know this and started the process after paying... still waiting for my refund which SARS agreed to after 2 months already (was told it can take up to 6 months). Edited June 10, 2022 by Smartie Fausto Coppi 1 Link to comment Share on other sites More sharing options...
Titanium Rocket Posted June 10, 2022 Share 29 minutes ago, Tman35 said: Did you have to pay vat to fed ex or any other charges? They wanting to hit me with customs charges etc ? I didn't pay one cent, for anything. Link to comment Share on other sites More sharing options...
Fausto Coppi Posted June 10, 2022 Share 4 minutes ago, Titanium Rocket said: I didn't pay one cent, for anything. Thanks for the feedback I’ll contact BOA and ask what the issue. Just think 🤔 FedEx might have it all wrong 😑 Link to comment Share on other sites More sharing options...
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