NIK-NAK Posted September 10, 2019 Share Hi All, I wanted to know if anyone has ordered from Canyon and what your experience was like? I am considering ordering a bike from Canyon but am nervous to order and pay for something online (especially when I have not had dealings with the company before). I am always nervous of fake websites / scams etc. Any feedback would be greatly appreciated. Thank you. Link to comment Share on other sites More sharing options...
Jewbacca Posted September 10, 2019 Share contact Erik Kleinhans. He is the Canyon bikes SA liaison, he carries stock and demo bikes etc Link to comment Share on other sites More sharing options...
NIK-NAK Posted September 10, 2019 Share contact Erik Kleinhans. He is the Canyon bikes SA liaison, he carries stock and demo bikes etcThank you. Will try and get a hold of him. Link to comment Share on other sites More sharing options...
Jewbacca Posted September 10, 2019 Share https://www.bikehub.co.za/classifieds/377577-new-canyon-grail-cf-slx-80-di2-m/ He posts adds on here.. you can contact him via these or his SA registered Canyon bikes contacts. Awesome bikes. You won't be disappointed Link to comment Share on other sites More sharing options...
shaper Posted September 10, 2019 Share Ordered a Canyon Speedmax a few months ago. Very easy. Ordered on the Monday, got an email on the Tuesday saying bike had been shipped. Received an email from the courier on Thursday to pay the duties and paid. Bike was delivered on the Friday... so took less than a week from placing of the order. If you worried about fake website, this the correct one https://www.canyon.com/en-za/ Their online and distribution is slick. Sometime they take a little long to answer email queries. Link to comment Share on other sites More sharing options...
lechatnoir Posted September 10, 2019 Share I've had mine going on 2 years and it's been faultless. Best bike I've ever had. If I were to replace it, I'd get another Canyon if I could Link to comment Share on other sites More sharing options...
NIK-NAK Posted September 10, 2019 Share Ordered a Canyon Speedmax a few months ago. Very easy. Ordered on the Monday, got an email on the Tuesday saying bike had been shipped. Received an email from the courier on Thursday to pay the duties and paid. Bike was delivered on the Friday... so took less than a week from placing of the order. If you worried about fake website, this the correct one https://www.canyon.com/en-za/ Their online and distribution is slick. Sometime they take a little long to answer email queries.Thank you very much. Link to comment Share on other sites More sharing options...
BigToe Posted September 10, 2019 Share Ordered a Canyon Speedmax a few months ago. Very easy. Ordered on the Monday, got an email on the Tuesday saying bike had been shipped. Received an email from the courier on Thursday to pay the duties and paid. Bike was delivered on the Friday... so took less than a week from placing of the order. If you worried about fake website, this the correct one https://www.canyon.com/en-za/ Their online and distribution is slick. Sometime they take a little long to answer email queries.I ordered my Endurace frames last year Feb and via UPS it was a flawless process. The Canyon, its packaging and items you receive is world class. The little torque wrench in the box to put all the bits together was a nice touch as well. Link to comment Share on other sites More sharing options...
Nick Posted September 10, 2019 Share Iwan ordered a Canyon Aeroad last year and detailed the process here. Link to comment Share on other sites More sharing options...
Eldron Posted September 10, 2019 Share My fitting studio is inside a high end bike shop and the frame we get returns on the most, by a considerable margin is Canyon. I don't have the actual numbers but I would hazard a guess that broken Canyons outnumber the rest of the failures we see combined. Link to comment Share on other sites More sharing options...
DieselnDust Posted September 10, 2019 Share My fitting studio is inside a high end bike shop and the frame we get returns on the most, by a considerable margin is Canyon. I don't have the actual numbers but I would hazard a guess that broken Canyons outnumber the rest of the failures we see combined. toptubes.......?? Link to comment Share on other sites More sharing options...
Eldron Posted September 10, 2019 Share toptubes.......??A few classic straight down the middle top tube cracks. The rest were chainstay/seat tube. There was a weird crack around a BB once but I'm happy to write that one off to the possibility of a mechanic not using the right tools when installing the BB. Me? I have enough doubt that I would not buy a Canyon online without a building and person I could actually speak to if there was a problem. If Erik is providing that service in SA then that would make me breath a little easier. Link to comment Share on other sites More sharing options...
Bateleur1 Posted September 10, 2019 Share toptubes.......?? Was about to say just don't buy a canyon if you are planning on aero tucking as a sideline hobby. Have had my Canyon almost two years now. Very happy with it. Link to comment Share on other sites More sharing options...
Jehosefat Posted September 10, 2019 Share I've had a Canyon Ultimate for about 18 months or so and never had an issue of any description with it. In fact, I liked the Canyon so much I ordered another one (Strive CF 7.0) that was delivered yesterday . Gonna take it for it's first spin tomorrow morning. Link to comment Share on other sites More sharing options...
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