Craig Foot Posted October 23, 2019 Share I really don’t like to brand bash, but this post deserves a little vent and also serves as a warning to potential buyers: don’t buy if you can’t try! Trek: How do you sell a R89k bike by not allowing a buyer to test ride it??Dealer 1: great effort but no, I can’t ride a Large frame when I need a XL frame, thanks for trying though guys.Dealer 2: Tells me “you can ride the owners bike but only on the roads, you not allowed into the mountains as it has carbon rims that will get damaged”. Thanks for calling back to tell me I cannot rode the bike, great attitude too by the way. Well, I’m trying to buy a MOUNTAIN BIKE that’s supposed to have been designed to ride in mountains, hence it’s a MTB. If it comes with carbon rims but you scared they get damaged on a test ride around Meerendal, then what on earth you trying to sell? Shocking Trek. You guys can certainly learn a lesson from the Pyga team whom I told I was riding a few bikes to compare, yet they went out of their way to put me on the two bikes I was interested in, and one is the top contender now for my cash. I’m sure the Specialized guys too will make an effort. I was super stoked after meeting Dealer 1, but Eish....you have done nothing to instill even a little bit of confidence in your brand and after sales support. Ride before you buyRide before you buyRide before you buy slickjay007, DCJ, nonky and 1 other 4 Link to comment Share on other sites More sharing options...
avatar Posted October 23, 2019 Share interested in a cannondale? let me know Pure Savage and T-Bob 2 Link to comment Share on other sites More sharing options...
Ozzie NL Posted October 23, 2019 Share Interesting, I know of at least one shop in JHB which has demo Treks...but hey this is JoBurg and everything is just a bit better here than in Slaapstad slickjay007, BigDL, Long Wheel Base and 2 others 5 Link to comment Share on other sites More sharing options...
Markellis Posted October 23, 2019 Share Had the same experience in Pretoria. One of the agents on Lynnwood Rd wouldn't even greet me, 3 times I went to the shop to try get some info and chat bikes. First two times completely ignored, they literally looked at me and acted like I didn't exist.Third time got some half @ssed assistance from some arrogant little pr!CK. Drove to a Pyga dealer who spent over an hour chatting options and getting to known me and my needs. Walked out with a deal on a Pyga. Specialized are very good at offering test rides etc from my experience. I moved from a Specialized to a Pyga. slickjay007, BigDL, nonky and 2 others 5 Link to comment Share on other sites More sharing options...
ChrisF Posted October 23, 2019 Share Have you tried Best Bikes in Durbanville ? I have had the most frigid experience there in 2017. Significantly better in 2018 - new staff. Cr@p service a few weeks back when I was looking at a Signal bike for the kid (sales woman told me the bike on the signal website does not even exist ...) But they are the next closest dealer to you. May be worth your while to try a few other dealers - https://www.trekbikes.com/za/en_ZA/store-finder/ NOTE - just stay way clear of the Paarl outlet !!! they cost me thousands in school fees .... So may I suggest that you also add SCOTT to your list of bikes to test. the twin lock system makes for a very messy front end .... but MAN, it WORKS !! Try the following if you want to arrange a test ride:- Gecko Cycles, speak to Fred- Bike Addict (think they do parking lot test rides)- Chris Willemse Cycles PS - not many bike shops allow test rides. But the way they go about informing you certainly goes a long way .... PPS - ALL bikeshops have ONE thing in common ! They are as good as that salesperson you deal with on the day .... I have had some brilliant service at some, as well as some really cr@ppy service on other days .... all depending on who you deal with. The ONLY shop that CONSISTENTLY delivers TOP service : King Cycles in Worcester Got to the point where I window shop, and plan my purchases, and make sure to stop in at King cycles when we are in the area. Edited October 23, 2019 by ChrisF matthieup, arendoog, slickjay007 and 2 others 5 Link to comment Share on other sites More sharing options...
Eugene Posted October 23, 2019 Share Hang on... You guys are bashing Trek. But it seems to be the dealers that are giving you the problems not Trek. KB280DT, Schnavel, Dusty and 15 others 18 Link to comment Share on other sites More sharing options...
stefmeister Posted October 23, 2019 Share Too many good bikes to choose from nowadays. Don't need to lick someone's arse to buy a bike. ChrisF, Ndlovu, Veebee and 8 others 11 Link to comment Share on other sites More sharing options...
Wayne pudding Mol Posted October 23, 2019 Share Just get the Pyga and thank me later T-Bob, ians H2Sport, #MTBFTW and 9 others 12 Link to comment Share on other sites More sharing options...
NickGM Posted October 23, 2019 Share Too many good bikes to choose from nowadays. Don't need to lick someone's arse to buy a bike. I'd do it for a free bike though. Like high end components and a carbon frame. Odinson, JohanDiv and Captain Fastbastard Mayhem 3 Link to comment Share on other sites More sharing options...
Captain Fastbastard Mayhem Posted October 23, 2019 Share I'd do it for a free bike though. Like high end components and a carbon frame.Where do I sign up? Link to comment Share on other sites More sharing options...
Knersboy Posted October 23, 2019 Share Speaking of Pyga, when are they launching a new bike? I know they are planning on setting up local manufacturing, just wish they would get on with it. My current MTB is getting a bit long in the tooth and I would love to have a totally local bike. apologies for the hijack. BigDL 1 Link to comment Share on other sites More sharing options...
stefmeister Posted October 23, 2019 Share I'd do it for a free bike though. Like high end components and a carbon frame.Only if she’s hot. Or Columbian... Link to comment Share on other sites More sharing options...
Odinson Posted October 23, 2019 Share Only if she’s hot. Or Columbian... If she's Colombian your risk of asphyxiation is exponentially greater than normal. Still, what a way to go. Jewbacca and nonky 2 Link to comment Share on other sites More sharing options...
stefmeister Posted October 23, 2019 Share If she's Colombian your risk of asphyxiation is exponentially greater than normal. Still, what a way to go. DieselnDust and mecheng89 2 Link to comment Share on other sites More sharing options...
Captain Fastbastard Mayhem Posted October 23, 2019 Share Death by snu snu. Almost. ???? mecheng89, Bomberman, Knersboy and 2 others 5 Link to comment Share on other sites More sharing options...
captain morgan Posted October 23, 2019 Share Must say the Pyga guys are great .... gave me a loan stage max at berg and bush after had a problem with the freebody at first waterpoint.Was very impresed with the bike and their attitude.Then got to ride the new enduro bike down spioenskop ...what a blast.Very very impressed with Pyga ... Local is Lekker!! Quagga, ians H2Sport, Kenty and 4 others 7 Link to comment Share on other sites More sharing options...
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