Eastieman Posted August 6, 2020 Share Just bought a Saris Hammer 3 and find it disconnects from my computer during rides. Has the happened to anyone else ? Link to comment Share on other sites More sharing options...
Veebee Posted August 7, 2020 Share Are you using Ant+ or Bluetooth ? If Ant+, get a USB extender and get the sensor close to the trainer. Link to comment Share on other sites More sharing options...
warick_wrx Posted August 7, 2020 Share My trainer is located in another room. I used to have a similar issue when using a Bluetooth 2.0 dongle. I changed to a Bluetooth 4.0 dongle seems to work a lot better. I have not tried Ant+ Link to comment Share on other sites More sharing options...
BicyclePower Posted August 7, 2020 Share Hi, congratulations on the purchase of your Saris H3. Please can you confirm what software you are using and what device the software is installed on and then finally how the trainer is connected ie an ANT+ connection or Bluetooth connection. Link to comment Share on other sites More sharing options...
Schnavel Posted August 7, 2020 Share Hi, congratulations on the purchase of your Saris H3. Please can you confirm what software you are using and what device the software is installed on and then finally how the trainer is connected ie an ANT+ connection or Bluetooth connection. In addition to the above, what wifi are you using, 2,4 or 5ghz? My H1 had issues when I was using 2,4ghz on bluetooth. Also, how many other connections have you got around the unit? Things like bluetooth keyboards, headphones etc. Link to comment Share on other sites More sharing options...
Eastieman Posted August 7, 2020 Share Are you using Ant+ or Bluetooth ?If Ant+, get a USB extender and get the sensor close to the trainer. Using Bluetooth Link to comment Share on other sites More sharing options...
BicyclePower Posted August 7, 2020 Share Using Bluetooth If you using BLE on a PC this can cause problems. It is recommended to use an ANT+ USB for PC's. Please share more info on the software and device that the software is installed on. Link to comment Share on other sites More sharing options...
Eastieman Posted August 7, 2020 Share Hi, congratulations on the purchase of your Saris H3. Please can you confirm what software you are using and what device the software is installed on and then finally how the trainer is connected ie an ANT+ connection or Bluetooth connection. Using Zwift on windows 10 and the Hammer has the latest firmware - 31.062Trainer is connected via Bluetooth Link to comment Share on other sites More sharing options...
Eastieman Posted August 7, 2020 Share In addition to the above, what wifi are you using, 2,4 or 5ghz? My H1 had issues when I was using 2,4ghz on bluetooth. Also, how many other connections have you got around the unit? Things like bluetooth keyboards, headphones etc. 2,4. Have a JBL speaker over Bluetooth and crank arm power meter that automatically is on. Link to comment Share on other sites More sharing options...
BicyclePower Posted August 7, 2020 Share Using Zwift on windows 10 and the Hammer has the latest firmware - 31.062Trainer is connected via Bluetooth For this set up my recommendation would be an ANT+ USB else see if your WiFi can be configured for 5GHZ. This would need to be done on your WiFi router. Below is a link to a pretty helpful article on what to look out for and what changes can be made to avoid signal dropouts. https://perfprostudio.com/webhelp/studio/index.htm?page=Interference.html Lance Stephenson 1 Link to comment Share on other sites More sharing options...
Eastieman Posted August 7, 2020 Share For this set up my recommendation would be an ANT+ USB else see if your WiFi can be configured for 5GHZ. This would need to be done on your WiFi router. Below is a link to a pretty helpful article on what to look out for and what changes can be made to avoid signal dropouts. https://perfprostudio.com/webhelp/studio/index.htm?page=Interference.html Thanks for the help Link to comment Share on other sites More sharing options...
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