Jbr Posted October 14, 2021 Share 3 minutes ago, stefmeister said: I'd rather deal with an online shop with limited options listed that are in stock/available, than one that lists every possible version, but nothing is in stock. Don't even want to mention bike-addict, but Evobikes ain't far off anymore. except evobikes actually answer their emails AND give you real information as to when they will have the items ready for shipment. Not saying it's great, but it's what we have MDJ and ChrisF 1 1 Link to comment Share on other sites More sharing options...
Steady Spin Posted October 14, 2021 Share 2 hours ago, Jbr said: except evobikes actually answer their emails AND give you real information as to when they will have the items ready for shipment. Not saying it's great, but it's what we have Still waiting for replies from 2020. Last order was delivered within two days though. Old models of stuff so it was more likely to be in stock. Link to comment Share on other sites More sharing options...
Andreas_187 Posted October 14, 2021 Share They stopped replying to emails mid conversation so I haven't ordered anything from them in more than 2 years Link to comment Share on other sites More sharing options...
Rolf Hansen Posted October 18, 2021 Share Naas emailed me last week Thursday and apologised for the whole debacle. He did not offer excuses and admitted that the problem was on their side and that the time it took and poor communication was unacceptable. There was a mistake in their inventory system and they did not have the part in stock as was originally shown on their site. They ordered the part for me that would take at least 7 days to be delivered to them. This is the part where they should have communicated with me. I would not have had a problem waiting the extra couple of days if someone had just told me about the order or offered me a refund. They received the part on Thursday morning and it was sent to me with overnight courier and arrived on Friday morning. Unfortunately it was the incorrect part and not what I ordered. Not ideal in the current situation but these things happen. I received a top headset assembly for a 1.5 and not a bottom headset assembly as ordered. This might sound like it could be the same part but the top comes without a crown race and the inside diameter is 38.1 instead of 40 for this reason. The Hope branding on it would also have been upside down had I been able to use it. Just for reference I ordered a Hope EC49/40 bottom headset assembly. They made a plan and collected a KCNC replacement alternative from a supplier and sent it by overnight courier to me on Friday but unfortunately it only got delivered today as it is a bit of a luck of the draw to get something delivered on a Saturday. This is the correct part and I have already fitted it to be sure. Since I had spoken with Naas I was kept in the loop at all times which is exactly what I wanted from the beginning. I do believe that they learnt something form this and hopefully this will prevent this type of issue from occurring in the future. Hairy, Jbr, MDJ and 4 others 6 1 Link to comment Share on other sites More sharing options...
Hairy Posted October 18, 2021 Share 38 minutes ago, Rolf Hansen said: Naas emailed me last week Thursday and apologised for the whole debacle. He did not offer excuses and admitted that the problem was on their side and that the time it took and poor communication was unacceptable. There was a mistake in their inventory system and they did not have the part in stock as was originally shown on their site. They ordered the part for me that would take at least 7 days to be delivered to them. This is the part where they should have communicated with me. I would not have had a problem waiting the extra couple of days if someone had just told me about the order or offered me a refund. They received the part on Thursday morning and it was sent to me with overnight courier and arrived on Friday morning. Unfortunately it was the incorrect part and not what I ordered. Not ideal in the current situation but these things happen. I received a top headset assembly for a 1.5 and not a bottom headset assembly as ordered. This might sound like it could be the same part but the top comes without a crown race and the inside diameter is 38.1 instead of 40 for this reason. The Hope branding on it would also have been upside down had I been able to use it. Just for reference I ordered a Hope EC49/40 bottom headset assembly. They made a plan and collected a KCNC replacement alternative from a supplier and sent it by overnight courier to me on Friday but unfortunately it only got delivered today as it is a bit of a luck of the draw to get something delivered on a Saturday. This is the correct part and I have already fitted it to be sure. Since I had spoken with Naas I was kept in the loop at all times which is exactly what I wanted from the beginning. I do believe that they learnt something form this and hopefully this will prevent this type of issue from occurring in the future. It is all how people learn and deal with their mistakes that would set them apart from the rest. splat 1 Link to comment Share on other sites More sharing options...
Rolf Hansen Posted October 18, 2021 Share 16 minutes ago, Hairy said: It is all how people learn and deal with their mistakes that would set them apart from the rest. Exactly. The general attitude of Naas and they way they dealt with it impressed me. Hairy, splat and ChrisF 3 Link to comment Share on other sites More sharing options...
Steady Spin Posted October 18, 2021 Share Next time you want anything from Hope, order from www.custombikes.co.za. They are the importers and based in JHB NickGM 1 Link to comment Share on other sites More sharing options...
Rolf Hansen Posted October 18, 2021 Share 20 minutes ago, Steady Spin said: Next time you want anything from Hope, order from www.custombikes.co.za. They are the importers and based in JHB They did not have stock of what I needed unfortunately. Link to comment Share on other sites More sharing options...
MORNE Posted October 19, 2021 Share 9 hours ago, Steady Spin said: Next time you want anything from Hope, order from www.custombikes.co.za. They are the importers and based in JHB And they are just as useless at comms, not to mention how little they actually know about their own product lines lol. Id rather ‘pay’ someone else to deal with that incompetence on my behalf. Link to comment Share on other sites More sharing options...
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