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Garmin lost Garmin


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My Varia packed up so I contacted Garmin in Jhb and they said I must return it to the shop where I purchased it.  I told them I could have it delivered to their door cheaper than what the shop was asking as a handling fee.  (In this case R400 was required.)  I told them what I thought about this and after some negotiation the handling fee was waivered.

Here comes the rub.  The unit plus five other Garmin units was duly dispatched and dispatch number was given to me via email.  Eight weeks have passed so I popped into the shop to inquire as to the progress.  I was asked if Garmin has contacted me because the entire dispatched parcel has been lost by Garmin who signed as having received it.

Silence from Garmin and they are not returning my calls or mail.  And this is after having received three 1030 replacements due to unit faults.  The last unit was sent from Taiwan, curtesy of the Head Office.

And now?  Getting a bit fed-up with Garmin SA antics. 

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