Cajees and Giant fails to please ! To whom it may concern. Allow me to express my utmost disappointment with the service that I received from Cajees as a whole. When I decided to take up cycling as a recreational sport, a friend of mine took me along to the Cajees branch in Princess Crossing Roodepoort. He had at that stage already purchased 2 bicycles, a Scott MTB and a Fuji road bike from Cajees Roodepoort. I proceeded to buy, over a two year period the following bikes (together with a magnitude of accessories) from Cajees Roodepoort: • Giant Trans X2 ( for myself) • Raleigh RC 6500 (for myself) • Raleigh RC 6000 ( for my son) • Raleigh RM9 (for my son) • Scott MTB ( for my wife) • Raleigh RC 3000 ( for my wife) In addition, I also took my friends along, who purchased the following from the same branch: • Giant Anthem 2 • Scott MTB Despite the support we and our friends have given Cajees, the service that we have received in return have been nothing short of shocking. Allow me to summarise: My Giant Trans X 2 After starting to ride with my Giant Trance X 2, I almost immediately took it back to Fatima at Cajees complaining about the rear brakes not releasing the rotor. The bike was taken in and given back to me a week later, apparently repaired. I proceeded to do a very tough race of 75km, only to have to suffer through the race with exactly the same problem. Again, I took the bike back to Cajees Roodepoort. After recognising the problem, the rear calliper was replaced. The problem persisted. In the meantime, I had taken the bike to 3 other places to try and resolve the problem, to no avail. 3 weeks ago, I had taken the bike back to Cajees, again with the same problem. The bike was “sent away” to have the problem finally fixed. I had expressed my severe concern with Fatima, and pointed out that I was due to ride the Lion Man marathon the following week. I also asked for a full service on the whole bike, to prepare the bike for the Lion Man. As I had had a chain jam on my previous race, I asked for a new chain to be put on my bike. This is what I was met with on the Lion Man: • Before the race, during warm up, all my rear gears were slipping • After 3 km’s my chain fell off the front chain ring on the outside • After 9 km’s my brand new chain broke • After 30 km’s, my rear gear cable came loose, leaving me with only 3 gears at the back All of this after requesting for a major service and a new chain, and special attention to a bike that had only given me problems from day 1. My son’s Raleigh 6000 After having his road bike for less than a year, one a ride one day, his shifter broke clean off, NO FALL, just in the ride I had originally bought the bike from Cajees in Roodepoort as mentioned above. As I live in Pretoria, I took the bike in to Cajees Centurion. Upon discussing the matter with The Manager, Moosa, the first thing I was told was that the bike was not bought from his branch, but from Cajees in Roodepoort, which in principle infuriated me that it was even brought up. After discussions with Fatima, who the bike was bought from, and Moosa, the bike was taken in. The next thing I know, I receive a call from the agent. Why on earth, as I only deal with the shop that happily took my money and made their profit from me?! After promising to resolve the within 2 -3 weeks, I had to eventually phone the store after 3 weeks, not having heard a word. I guess not unexpectedly, when I called the shop Moosa at first did not know who I was or could not remember about my son’s bike, and low and behold, had done nothing since in terms of follow up, and the bike still had no shifter. I wait to hear the next part of the saga !!! The outcome of all of this: • I will do no further business with Cajees cycles • None of my friends that have made purchases from Cajees will make further purchases from them • One of my friends had to purchase a road bike for his son’s birthday this week. Rather than purchasing a bike from Cajees, he went to Bruce Reyneke cycles in Pretoria and purchased a bike from there Rgds HL
