Dear Ryan, Just to confirm as per our cell phone conversation and email this morning about the miscommunication between Urban Cycles and yourself and we have agreed that we would refund you the money for your bike purchase, but just to clear up, I have had a chat to the manager of Urban Cycles and he has confirmed that the agreement between you and him was that the bike was to be sold on your behalf. When we sell a bike on behalf of the owner, we do take a 15 % commission, but should it of been a refund, we have no problem in doing that straignt away. Secondly Urban Cycles and Cyclesphere are two separate companies. I hope we can clear up this misunderstanding.Greg
