Mo79

I calculated a big dealers (lots of small ads 100+) spend based on ads and he was paying more than he would if he just opened an online store. It was around 15k for that month, considering he had to pay for renewals. Big bike shops paying much less cause they advertise 10bikes and make R10k per bike, percent wise they doing well. Send the dealers with lots of ads NPS surveys if you really want to know their satisfaction and recommendation level. The big shops with 10 big bikes gonna be giving you 9 and 10. The guys with list of small ads not gonna be so happy if that big shop is paying less than them. Get the hard stats and see for yourself. Also there are many dealers who are not on Bikehub anymore, because they’ve been made to pay for ads. If you gave them a NPS survey, I’m sure they would rate less than a 6. And those guys are not gonna recommend Bikehub.

I have extensive experience with Net Promoter Score (NPS) and I know that product, policy and service delivery are the biggest factors for customers recommending and organization. One question , ‘would you recommend () to friends and family. A 10 and 9 are promoters. You want everyone to be promoters and recommending your business/organization. They are infectiously in love with the company and recommend it out of the blue. 9 and 8 and 7 are passives. They won’t recommend out of their own. If pressed they are say meh. Anything under 6 is a detractor. They actually actively tell people to stay away. In the past I recommended everyone, now I’m a detractor. All those dealers if they are set up against each other reporting each other, they are all gonna be detractors especially if some are charged or ads and others not or there is not clear criteria of who is a dealer and who is not. Now is the time to create policies which will turn especially the dealers into promoters. Dealers pull people in from other platforms or might detract people from Bikehub. The thing about NPS is most people are not gonna give a 9 or 10 unless the experience was exceptional. But let the experience be slightly below average or bad they gonna rate you poorly. Then you can start on a negative NPs score. You actively need to have great service and go and impress people to be successful at NPS. My feedback will help Bikehub reach new heights. NPS is just a measuring tool to give insights of growth or decline. Even if you don’t use it, the mechanisms for recommending still work the same. If you upset people, they gonna go and tell people to steer clear of your organization. Please if you’re gonna insult and not ad anything constructive, rather don’t comment.

I understand your frustration and yes I haven’t contributed to Bikehub directly what Matt and the others have. I have recommended many people to bikehub which has helped it to grow. You see that 1-10 question about recommending Bikehub to friends and family, it’s called NPS. It’s a score to grow your business. Companies use it to get feedback from users to create a product that works. I’m basically giving Bikehub a free consultation as when those other guys get changed to dealers, their ratings are gonna go down to detractors, which is where I am right now. I see other free sites not really charging for ads except for bumping and top ads etc, and getting companies to advertise, blogs, events as a way to make money, and they are still surviving. As it’s is going at the moment, I see this dealer thing as a major problem. That’s why I’m speaking up. I wasn’t aware of it till I woke up one day to see I had to pay for ads and renewals.

We need other dealers that this happened to to come and show what a problem it is. 1. So firstly step, define the criteria. 2. Then make those dealing dealer and revert other back to normal accounts. To get rid of the reporting, just move to a subscription system, based on value, number of items pm. Have a threshold, a normal user might only advertise 20 items per year. A dealer is anyone over 20 items per year. The system automatically changes you over. Dealer who list items overall over R500k pay top tier. Dealers under 100k total, pay less. These are things I’ve mentioned last year in DMs.

The system is toxic, because one guys gets away, the other gets blocked and has to pay. Some people have found a way to exploit the system by reporting others and its encouraged. Yes I was wrong to bypass the system, I’m not gonna deny it and it was wrong. However I know a guy who said, ‘if you make my account a business account, I’m gonna leave Bikehub and his wasn’t changed, whereas if I made that threat, it would be ‘no problem’. As I said to you in the DMs, Bikehub have to set up a clear criteria of who they consider as a dealer. Once you’ve defined that you can then measure everyone against it. As long as it’s speculative and case to case, it’s gonna lead to discrepancies which will lead to animosity amongst dealers. Most users won’t know this, cause they are not dealers, and they not looking out for dealer profiles. It’s the dealers usually doing the reporting anonymously, however now I’ve been reported, I’m gonna go and report others. And if everyone isn’t measured against the same criteria it’s a recipe for disaster.

It’s 750 on this profile. On the other it was 1000 and some odds. 😳 but it was small stuff not really expensive stuff. these one guy in Ct with almost 3000 total ads and he has about 50+ ads and he’s still not a dealer.

Someone who doesn’t like me, who is in the same business as me , reported me. Some of these guys are dealers and they don’t like of you’re also selling, so they want to even the playing field and throw some roadblocks for you. That’s unfortunately the nature of business, but guys have seen a way to throw roadblocks for others by ‘reporting’ them . I didn’t even know about this until someone told me it’s other dealers who reported me. Then I was forced to report people. It’s not what I do.

I said I didn’t want to make it public, but I wasn’t getting anywhere privately. I can appreciate that they will do what they can and it’s a business, it in the end of the day, one is being blocked and the other is getting a free rides. One rule for everyone is more fair. I apologized beforehand, it’s not my way to piemp others, but I had no choice. eventually everyone is gonna have business accounts, because there isn’t clear criteria.

The 2500+ ads guy he’s a dealer with that amount of pairs. And those were like big items R50k, R100k bicycles. I was posting handlebars, frames, bikes etc mostly under R5k. I had about 2000 ads when this profile was changed to a business profile 2 years ago. That same guys is still floating under the radar. And there are much more. You have to have a sure solid and clear criteria for what you consider a dealer. If you have a shop, you’re a dealer. If you buy to resell, you’re a dealer. If you have a hight volume of times, your most likely a dealer. The problem is that dealers are primping each other. A dealer doesn’t like me, he’s gonna piemp me and get my account to be a paid account. But there’s other guys getting away with it for year.

Community looks after all, not just those with money. Why do some get away with not paying for ads and others have to. One guy has 2500+ ads over the last several years. How do you difine who is a dealer and who is not. Amount of ads? Value of items listed? Has a Shop? deals from home? Etc. You can classify a guy selling out of his backyard the same as a bike bike shop. It’s not fair.

At the same time we have those guys I sent their usernames above not paying for ads. How did they fall through the cracks? That’s years of lost revenue and you’re worried about a small time like me. Those guys are listing items 10k plus up to 100k. I’m listing minor little things under 5k and only once over R30k in the last 5 years. Yes what I did wasn’t fair to you. However those guys getting away for years on much bigger amounts, how is that fair to me? I don’t mind paying as I said, why must I pay for renewals? this model of paying only really became an issue in the last few years, it wasn’t when o signed up. I didn’t even know you had to pay till my account was changed to a business account. And then when I had to pay for renewals I was like how is that fair?

And you can delete this and we can take it offline again if you want to work on it together.

Rather work with me. Please. I did the necessary by going the private message route first. The people commenting here are not necessarily dealers, so I can understand why they wouldn’t understand. Only the Naidy guy. Please check his profile also. I know he’s a dealer. You have to change his account too. Nothing personal Mr Naidy. It’s just we need to be fair. 😂 What’s good for the goose is good for the gander. Let’s resolve this here and keep it on Bikehub 😉. Make the platform more fair to everyone.

I really didn’t want to do this publicly. If you had just listened to me a few years ago. I didn’t want to expose others and have their account also changed to business account, that goes against the core of my being. But since it wasn’t handled in the private chat, I had to do this unfortunately. This creates a toxic environment with dealers having them piemp (report) each other. sidekickracer steadycycles Kingofthedownhil I knew about these guys for years and one of them I told you they were dealing 2500+ ads and many big items. Now I had to publically mention them. They gonna hate me forever for piemping on them. But I was forced to. Cause now I’m the laughing stock of Bikehub for asking for fairness and for alternatives to your current system. I didn’t the right thing and messaged privately, but I didn’t get a resolution to my suggestions. These policies are creating animosity between dealers.

There are quite a few people I’ve mentioned who have not been made into business accounts, even after I brought it to your attention. Also your current model puts small guys under more pressure than the big guys. On a R5k or less ad you are paying more percentage wise than a R100k or more ad. A dealer with R1m in bikes will pay more than someone with R100k in smaller items over R499. There are so many other people getting away with it and others you’ve overlook for whichever reasons. Then there are people who just left Bikehub altogether. I understand it’s your platform and you’ve got expenses, however I suggested subscriptions instead of per ad. Also the renewal is a major issue. I don’t mind paying for the first ad, but every time you renew?

I believe BikeHub is being unfair in the way they convert certain users to business accounts and then force them to pay for ads. South Africa has an unemployment rate of over 30%. Many people rely on platforms like this to earn an honest living, yet the system seems to block the very people who need it most. What’s even more concerning is that it’s often ordinary working-class people—who end up suffering. Meanwhile, there are individuals on this platform with significant wealth who still haven’t been converted to business profiles. Yet someone like ejohnmcford, who has only been on the hub for a year and is clearly hustling to survive, is suddenly told he must pay for ads. That’s not fair. I raised this issue with you a couple of years ago and suggested a more reasonable solution: instead of pushing struggling small sellers into business accounts, charge them a modest subscription fee. On top of that, large dealers selling R100k bikes end up paying proportionally far less than someone trying to sell a R10k bike. The system feels skewed toward wealthier sellers—those you quietly allow to operate without converting their profiles to business accounts. So I have to ask: Is it really fair to force someone like ejohn—a previously disadvantaged person who may very well be living in a shack—to pay for ads just to make a living?