Dear Edman, I am very sorry to hear that your order has not been fulfilled properly. While we encountered problems with our email systems earlier this month, not responding to your emails repeatedly is not acceptable and I would like to apologize for that. If you send me and email at community.manager@evanscycles.com with your contact details and the order number, I will investigate it immediately and will try to sort it out as soon as possible, so you can finally get the right crank and the refund. Thanks, Balint / Evans Cycles
