wimpie

The shops in question are FPC in Witkoppen and Bruce Reyneke in Lynnwood drive PTA.

My last number of services included shocks being serviced, new brake pads, tyres, cables & a chain - not all at the same time. However, that's not the point & I understand that things costs money. I am tired of crap service (the customer kind). Sweet.

My first topic: A tad long-winded but I had to get this off my chest. Since I have been training for the Epic the miles on my bike have been clocking up and with that comes services. I try to take my bike to the same shop but it is not always possible. An average service costs me between R1000 - R2000. A cost I am willing to incur but with that comes the expectation that it will be good. During the last two months I have had shocking service (if you can call it that) at two prominent shops in Gauteng. In the 1st instance (After Sabie) I was told that my bike is ready for collection. When I arrived, the wrong job card was on my bike and my bike was still untouched. The arrogant youngster did not want to give me the manager's number as he was on holiday. Today I had a similar experience with a problematic rear hub. I was told it is ready for collection but it was in the same condition as when I dropped it off. Point is - are there any quality bike shops in Gauteng who understands the value of good customer (& bike) service or are they all just chasing the money?