Hello Brandon,
Karlien here from Leatt. Again, we are sorry about your experience. This is NOT the norm, this we can promise you. Please note, Leatt is a global company and we respond to every query, personally, in-between riding our bikes.
However, we responded to you yesterday, 3 March at 11:22am (GMT+2). Your specific query relates to the fact that you purchased the helmet in Cape Town, but you reside in Kwa-Zulu Natal. As another awesome dude mentioned on this thread, we have an excellent Warranty*, but we need you to reply with you details, so that we can further assist you?
Chat soon, Brandon!