GrantGie

Bought a new GP 500 online in March and have ridden it for 75 hours in the 8 months I've had it. The back wheel bearings are already creaking and 5 spokes have broken. The 1st spoke was repaired by my LBS and lasted a month until another 2 spokes snapped. I then decided it was time for a warranty claim but it was rejected. Not only did they reject it, they also recommended that I get the whole wheel rebuilt and the hub serviced at my cost. I decided to take it back to my LBS for the rebuild and hub service. They took the tyre off to start with the rebuild and another 2 spokes snapped in the process. In 30 years of cycling, this has got to be the worst wheel I've ever had and the poor warranty cover has not made it a pleasant experience. The only way I'll buy another Momsen is if this bike gives me 5 years of hassle free, maintenance only service from now on. Holding thumbs!

Yeah it's not a great saddle but it's about the principle. I'd expect a working saddle on a new bike.

Bought a new GP 500 online and noticed a problem with the saddle when unboxing it. My warranty claim posted on the Momsen website: Saddle rails are loose where THEY join the back of the under side of the SADDLE Their response to me via email: We've checked a few saddles on the bikes we have in stock and this is normal. The rails have been fitted into the back of the saddle, but not bonded into place in these inserts. So Momsen have convinced themselves that loose saddle rails are normal. I'm honestly speechless.

Bought a new GP 500 online and noticed a problem with the saddle when unboxing it. My warranty claim posted on the Momsen website: Saddle rails are loose where THEY join the back of the under side of the SADDLE Their response to me via email: We've checked a few saddles on the bikes we have in stock and this is normal. The rails have been fitted into the back of the saddle, but not bonded into place in these inserts. So Momsen have convinced themselves that loose saddle rails are normal. I'm honestly speechless. UPDATE: So the saddle rail issue was resolved; the rail popped it's self in and is now seated properly and working well.