Search the Community

Please be aware that Buycycle.co.za do not reflect accurate stock on their website. I ordered some parts marked as "in stock" on their website. A few days later they called to tell me their supplier does not even have the stock (nevermind themselves, as per their website) and they then tried to downgrade me, but at the same price. After some arguing they agreed to give me a refund for the difference (after they "made a mistake" when they told me the downgrade was the same price) and send me the downgrade part. Now it is about 10 days later and still no parts have been delivered. I have tried to use their chat function on their website, which showed as online, but there was no reply. Also no reply to emails and no answer when using the phone number on their website. FYI, use it, don't use it. I am hopeful to get my parts at some point in the future.

Shop Now Shop Now Shop Now

Check it out Shop Now Shop Now Shop Now Shop Now

So... I three weeks ago I load my brother's bike on the bike carrier... In doing so I remove his CamelBak bottles from his bottle cages and put them down on the ground next to my car... Needless to say - 30km later we unload his MTB and discover the water bottles are "not there". Long story short I reckon - my fault - no worries - let me surprise him with two brand new ones. Easy Peasy... Log onto Buycycle (we are in Pretoria/Jozi) they are close he should have his new bottles by the next weekend's ride. Low and behold they have exactly what he needs (aka I need to buy him)... Click, In Stock, x2, delivery address, pay. Wait for brother's phone call thanking me for the bottles... Friday I casually ask him about the bottles... Nope. Furious, send mail... No Stock Reply. WTF??? The site said: "In Stock"... Long story from BC/BRC... Okay, they offer larger bottles same price to be delivered Wednesday (last week i.e. end of September) in time for 3Towers... Pick my boet up on Thursday, drive to Mankele. Next morning he pulls out those "freebie race goodie bag bottles"... WTF again. No delivery from BC/BRC... Long and short - Since Bruce "Powers" BuyCycle - the service levels has gone down... Anyone else had the same Experience? Or are we just unlucky... Thrice?

Dearest Bike Hub readers, BuyCycle has recently come under new management and also formed an exciting partnership with Bruce Reyneke Cycles making it possible for clients to collect orders directly from the store in some instances. We are working one order and client at a time to keep our clients happy and coming back ! There are still many great adventures ahead and plans for development up our sleeves, We have recently updated our site and will appreciate any feedback with regards your BuyCycle experience.