I purchased a pair of Giordana Ladies Cycle Pants (R1499.99) and a pair of Ladies Cape Storm Shorts (R524.99) on 29-11-2013 at cyclelab fourways. 6 months later (2 weeks ago) I returned to cyclelab to show them the 2 pairs of shorts which have been used as often ( I alternate use) and washed and treated in the same manner. The premium pair -GIORDANA are falling apart and the cape storm pair are used but in good condition. Despite having taken the effort to return to the store with both pairs, and the purchase document to explain my unhappiness, I was told directly by the Giordana agent 'Ingo' that I had obviously mistreated the Garment. I am shocked ... there is obviously no care for customer service. I purchased a premium product (3 times the cost of the other product) and I expect premium quality, service and customer care. I will never buy Giordana again and I would suggest you think twice before you do.
