Needed to change my seat position before my Saturday morning ride and ... stripped the hex bolt holding the seat. Seeing my weekend cycling flying out the window, I removed the seat post with seat and rushed to Nut & Bolt for help. They could provide a replacement bolt but were unable to remove the stripped unit. Off to Bicycle Exchange to talk to Avron for advice. His reply "BMC will sort you out." and so off I rushed again. By this time it was 11:30. Although BMC close at 12:00, Sampie took on the job and after trying different methods, managed to remove the offending stripped bolt by drilling off the bolt head - without any damage to my precious carbon seat post. Kudos to the staff at BMC for their willingness to go the extra mile to assist a self help bicycle maintenance clod from a sticky position. Sampie, you're a star.
