Jump to content

Search the Community

Showing results for tags 'claims'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • General
    • The Bike Room
    • Sponsored
  • New to Cycling
    • Ask Anything
    • What Bike to Buy
  • Gear & Bikes
    • Technical Q&A
    • New Gear
    • Buyer’s Advice
    • Post Your Bike & Projects
    • Bike Shops & Services
    • Retro / Vintage Bikes
  • Events & Training
    • Events
    • Pro Cycling
    • Training, Health & Nutrition
  • Riding
    • Group Rides
    • Routes & Trails
    • Share Your Ride & Travels
  • Discipline-Specific
    • Gravity
    • Fixie & Singlespeed
    • Commuter
    • Multisport
  • Safety & Awareness
    • Stolen Bikes
    • Cycling Safety
    • Fraud Alert
    • Lost & Found
    • Good Causes
  • Help Desk
    • Site Announcements
    • Help & Support
  • Off Topic
    • Chit chat

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Website URL


Location

Found 1 result

  1. On the 10/8/19 I left my brand new Shimano Saint pedals at CWC for a warranty replacement. Shane the warranty and claims lady explained to me that they needed to be sent to JHB. 3 days later I followed up and was told that the pedals would be shipped back for collection at CWC. It is now 23/8/19 and my bike cannot be ridden because it does not have pedals. I have had to repeatedly phone and follow up about my pedals every 3 days. I am tired of being told Shane is busy with a customer and would I like to leave a message and then not hearing anything from her. I have been given different stories about waiting times and Dawn Wing has now been thrown under the bus by Shane today saying that there has been a mix up with the deliveries. Things do go wrong but I expect to be kept up to date with phone calls, sms or email and clarification given by a customer facing employee. Shane has shown she needs training and she does not know how to do her job as a customer service person. I hope that CWC will provide the correct training to their employees and also note these instances in their performance reviews! This is absolutely the last time I buy anything from CWC.
Settings My Forum Content My Followed Content Forum Settings Ad Messages My Ads My Favourites My Saved Alerts My Pay Deals Help Logout