Hi,
I apologise if this is the incorrect place to post on this topic.
I need some advice please.
I bought a new 2023 Silverback Stride Sport on the 03-02-2024 from Cycle Lab in Lynnwood. Bike was marked down from R12,000 to R8,000. At the time, I thought it was a good deal.
I am 49 years old, 85kg, plus bike and gear altogether is about 105kg. Well within the max total of 120kg.
After about 32 days the freehub started slipping. Took me a week to diagnose and confirm the issue. Both hubs drone/squeak. Said freehub slips when in 7th, 8th gear on an incline pedalling hard. I ride the bike on dirt roads in and around Bashewa, Pretoria East. Nothing heavy.
Took back to CL and I must say the staff were very helpful. Great team. I am awaiting a warranty replacement which is been done as we speak. There are freehub issues on this model, not sure if other Silverback models are affected for those thinking of buying.
My main complaint however, is: the bike is advertised on their site with a certain spec. The bike I bought has a different spec.
https://www.cyclelab.com/product/1017956-bike-mtb-ht-alu-slvback-stride-sport-my23
Bike is advertised as having:
- SRAM chain (PYC chain supplied)
- Shimano rotors (Tektro supplied, which is reasonable given the brakes are Tektro)
- Shimano TX505 hubs (cannot see a name on FH or RH?)
- chain guide (no chain guide supplied)
Of all the things, the most upsetting is the hubs. I feel the supplied hubs are simply awful. Besides that, I feel it is false advertising and I have been cheated.
I am going to ask Jaco, the store manager next week when I collect the bike, what, if anything can be done.
What are my options? Am I over reacting? Do I file a complaint with the CPA? First speak with the store manager and take it from there?
I am well aware that manufacturers and hence retailers cover themselves with the typical legal jargon of "specifications are subject to change without prior notice" and "images are for illustrative purposes only". Sigh.
Thank you.
