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Found 2 results

  1. Hi fellow hubbers.....I have been a hubber (and more importantly) a happy cyclist, for a few years now.....I have also sold many a bike part on the hub and occasionally,a full bike.....A few months back I sold a set of Syncros wheels to a buyer.....To my knowledge wheels were in good nick and rode really awesome but I had another set so I decided to sell these.....Long story short.....after almost 6 months this guy NOW comes back to me and tell me there is a "stress mark" on the one rim and insists that I take back the wheelset and give him a full refund........SERIOUS....... He had a good look at the wheels when purchasing them and my question is......If he saw the "stress mark" now....why did he not see it at point of purchase????? Please advise as to what will be the right thing for me to do.....I have only 100% ratings on the Hub...... P.S. He claims he only took out the wheels now to start a build with them.........PLEASE HELP..... Regards King of the Downhill.....
  2. Has anybody else had bad service from the Service Department at Cycle Lab Fourways? I can't believe how shoddy their workmanship is. I took my bike in for a headset and BB service on 25 November 2014. One week later the crank arm moved off the spline as it wasn't torqued to spec. I had to cycle about 20km home with one crank as I was alone and it was during office hours. I complained about it at the shop and the technician on duty at the time informed me that he has heard similar complaints about this technician in the past... If that wasn't bad enough, this week I felt that my headset was loose and took it to my local bike shop, Johnson's Cycles in Edenvale. Ken told me that there was dirt and corrosion in the headset and had to do a full clean and relube. Basically I had to pay another bike shop for something I already paid Cycle Lab to do. I then called Cycle Lab to ask them for a refund for the work that I paid them for but was not done adequately. Apparently a decision was taken by top management that it was too late for a refund as 5 months is far too long for a headset and BB service to last. The best that they could offer was a bike wash and lube...as if I would ever take my bike to their workshop again! They also said that if I brought the matter to their attention so that they could see the issues, they would have redone/refunded me immediately; just a warning to everyone out there. It seems that this is a really unprofessional outfit and that they have much to learn in the way of customer service; I gave the workshop manager, "Ido," ample opportunity to restore my situation or compensate me in some meaningful way, but he refused to play ball. Cycle Lab have lost a customer and I will inform my local club and my friends not to support this business.
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