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  1. On February 2015 I bought a very nice bicycle from Epicbikeshop, before purchasing it I had a long conversation with them through emails about what I was going to buy and they assured me many times (got written emails) that once I would leave South Africa i was going to get the VAT back. In April I left Cape Town and one week before leaving I again asked them if the invoice was fine and if I needed anything else in order to get the money back. They told me i just had to bring the Invoice with the bicycle and they would give me the money back. The day I left I went earlier to the airport just in case something would go wrong. When I went to the VAT Refund office the person working there checked the bicycle and when she took a look at the invoice she told me that the VAT number of the store was missing from the letter. If I wanted to get the VAT back I had to provide them with a proper invoice. Then she actually called them and asked them to send a proper invoice with the VAT number on it, she also told them that if they charged me the VAT without having it registered they had to refund me the money. They assured her that they were going to send a proper invoice right away since we were waiting at the airport for this but after 30-40 minutes it still didn't happen. I called them again because I was in rush and they finally sent it on my email. I went to print it and when the worker at the airport checked the invoice with the VAT on it, it showed on the system that the VAT was not registered! So she told me to leave her all my information and in case the VAT was good they would inspect it and send me a debit card on my home address. I had to leave to catch my flight. In July 2015 I finally get a mail from the South African Tax department saying that the VAT of the vendor has been excluded from Export Incentive Scheme therefore unable to process my claim! I called the Epic Bike Shop and they told me that they are going to find a solution with the VAT and that they will give me back the money. Spoke with them a few weeks ago and they told me that the new VAT is still in process. Is this something that often happens in South Africa? I really don't want to lose the money, they have to give me back my money for the VAT that I paid. What can I do about it? I would really appreciate any suggestions,
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