On the 10/8/19 I left my brand new Shimano Saint pedals at CWC for a warranty replacement. Shane the warranty and claims lady explained to me that they needed to be sent to JHB. 3 days later I followed up and was told that the pedals would be shipped back for collection at CWC. It is now 23/8/19 and my bike cannot be ridden because it does not have pedals. I have had to repeatedly phone and follow up about my pedals every 3 days. I am tired of being told Shane is busy with a customer and would I like to leave a message and then not hearing anything from her. I have been given different stories about waiting times and Dawn Wing has now been thrown under the bus by Shane today saying that there has been a mix up with the deliveries. Things do go wrong but I expect to be kept up to date with phone calls, sms or email and clarification given by a customer facing employee. Shane has shown she needs training and she does not know how to do her job as a customer service person. I hope that CWC will provide the correct training to their employees and also note these instances in their performance reviews! This is absolutely the last time I buy anything from CWC.
