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frustrated

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  1. frustrated
    There are some people misunderstanding everything. This will be the last time I'm posting on this thread. I am stating 3 important points: 1. The message was sent to me a week after black Friday 2. The message was sent to me after I made a comment on a Facebook post of CWC. This was explained in my previous post. It was not sent after what I'm accused of doing - swearing 3 times. Let's think about the way some of you are interpreting it: If I swore on the phone call and if that message was sent to me AFTER the phone call, Chris Jnr would have had to remember my name, stalk me on Facebook, eliminate people with the same name (or guess which one is me) and send me a message. If I really did swear him 3 times, he would have told me to shop elsewhere on the phone call and not send me a message via Facebook. 3. The part about swearing is not true. It's just to cover up. Like I said, this will be my last post on this thread. I am not telling anyone not to shop at CWC, I am merely giving my experience. People are free to shop wherever they wish.
  2. frustrated
    This is not entirely true. The part about threatening to give bad reviews on social media pages is true. After receiving a message from CWC, I left the issue completely. This was Saturday the 26th November (the day I got a response). It should be noted that I only got a response since I said that I would give bad reviews. I was cool with all of this. On Saturday, 3rd December, CWC Online posted on their Facebook Page asking something about whether Black Friday should be more often. So I replied saying that for stores who are able to handle the traffic that would be a great idea, but for CWC Online... NO! (I can't remember the exact words but it was something to this effect). This is when Chris got angry and messaged me. The screenshot shown before says "Conversation Started Today" because I took that screenshot immediately after I received the message from him. If I go back to my Facebook messages now, it will show the date and time it was actually sent (Saturday 3rd December). So Chris's statement "It was at this stage where I admit I lost some composure" is not true as he lost his composure when I made the comment on the Facebook post on 3rd December. This shows that he could not take the criticism of his online store. My comment on that post has been deleted and I have been blocked from the page. I am not sure if he has the conversations saved, but if he does, the dates of the messages can be seen. Everything posted on Social media should be available online as the page is promoted as Chris Willemse Cycles "Online". I had no idea that there was an actual store since I saw the words "Online". I assumed that it was warehouse style and orders are only processed online. As a suggestion, if you advertise something on the Page and its not available online, please state that its only an in store special. I also want to tell you that if someone criticizes your store take it like a man. Those very people who criticize could be the ones with the brilliant ideas or knowledge to make it better. Don't lie just to defend your reputation!
  3. frustrated
    I'm going for a ride https://www.youtube.com/watch?v=dzbvQMWd0es
  4. frustrated
    There are people here comparing a marketing campaign to web hosting. Like seriously? Cloud2m seems to be the host while RW is the designer. Let's assume that I was wrong in my approach. There are still 2 things CWC should work on: 1. Never ever tell a customer to go shop somewhere else 2. Don't use reseller or shared website hosting if you market your site to be the best online cycle shop in SA. Cloud2m is basically a reseller using Hetzner servers. How many other websites are using the same resources as CWC? They should get their own server if they wish to do a big sale,so that they would be able to handle the traffic.
  5. frustrated
    Hetzner? But still on shared hosting
  6. frustrated
    If I did my research correctly, CWCycles uses Cloud2M as their hosting provider. Take a look, at their hosting plans http://www.cloud2m.com/hosting-plans/ These servers are not suitable for an online store with so much of traffic. Furthermore, its on a shared hosting account which means that other websites also use the resources of the same server. I could find 4 other websites using the same server. That explains the crashing.
  7. frustrated
    It is possible to respond to everyone. Amazon serves the entire world. Even though I've never waited that long for them to respond, a delay could be expected. CWC is local and should be compared to local online stores. Takealot is prompt with responses, OneDayOnly is prompt with responses, AutoStyle Motorsport is prompt with responses and their website is brilliant. If the correct measures are put in place, it is possible to give a good online experience. You will also never get a message from them saying "Go shop elsewhere!"
  8. frustrated
    There are measures one could implement to make sure that all customers get a response. Furthermore, if a company has such a big sale, they should make sure that their servers are able to handle large amounts of traffic and processing. It's so simple lol
  9. frustrated
    Let me explain. 1. I am new to road cycling and therefore new to the hub. I needed good deals on apparel and came to know of CWC as it appeared on my Facebook profile 2. Waited anxiously for 12am on Black Friday - for the items I wanted to appear on their online store. It didn't appear. So, my original message to them was to ask if they are updating their products one at a time. I didn't get a response. Since the product was 1/5th the price elsewhere, I sent a follow up message. Still no response. So, I sent a message telling them that I would give them a bad review. This prompted a response. However, it was only after black Friday. 3. There were NO messages between me and Chris's personal Facebook profile before the one in the screenshot as all other correspondence with CWC was through the Facebook Page. The message from Chris was sent to me after I left a comment on one of their Facebook Posts. The comment stated that their online store sucked (I would have gladly helped them with suggestions as I did design a few ecommerce websites and they worked perfectly well). My anger was reasonable considering the fact that I didn't get what they promised.
  10. frustrated
    The service at CWC online is pathetic. On the day before the black Friday sale, they had certain products advertised on their Facebook page. After noticing that these products were not on the site, I sent the page a message asking them if the website would be updated. I did not receive a response, so I sent another message. Again no response. I followed it up with another message and only got a response the following day. I was told to contact Chris Jnr. When I called Chris, he was extremely rude and arrogant. This could be judged from the tone of his voice and his choice of words. Furthermore, he told me that those deals advertised on the Facebook Page were only for the store. If this was the case, it should have said so. Posting products on a Facebook page which says "Chris Willemse Cycles Online" would obviously mean that those products are available "Online". After commenting on one of their posts expressing my dissatisfaction with their service, I was sent a message from Chris saying that I should shop somewhere else. I have attached a screenshot of this message below. This kind of service and attitude stinks.
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