Hi guys, Bought a Tacx Neo 2 from Chain Reaction Cycles in January 2019. Warranty Expires January 2021. Tacx just broke; no lights coming on, no resistance, and a burning smell..it's doomed. (Yes I'm supposed to support local, but if I can get something for less than 2/3 of the price by importing, it's an easy choice. I've spent all the money I saved through importing locally on other accessories so no guilt there ) What is the procedure from here - do I contact Tacx, or Garmin (who apparently bought Tacx), or CRC where I bought it from? Any advice would be appreciated. I haven't had to replace anything I bought from an online store before, and this one is quite heavy (thinking shipping costs) and expensive (I've heard someone just got vouchers from CRC instead of a replacement/refund...wouldn't want to spend so much on random stuff when what I need is a trainer ) Thanks!
