Hi Guys,
Thanks for the feedback – we’ve learned in life to take the bad with the good.
It’s true that our business (ASG Group) has been severely impacted by Covid-19. ASG Events (separate company) that hosted 9 different events (Tour of Good Hope, Jock, etc) have been completely closed down and all staff retrenched, we’ve had to close 2 of our 4 stores and many staff members lost their jobs. More than that managing stock levels and suppliers (mostly from Italy) has been challenging to say the least. We’re not alone in this.
Despite the above, I can say with confidence that we have manage to fulfil 95%+ of our online orders successfully and where we couldn’t we made acceptable alternate arrangements or provided refunds.
My name is Johan Rossouw and I am the new General Manager for ASG South Africa – I would love to get your specific feedback (it’s hard to deal with general comments without knowing the specifics) – feel free to mail me at Johan@asgsport.co.za
Our customer care liaison is Rochelle van Rensburg – your are most welcome to mail her as well: customercare@asgthestore.co.za
I will undertake to feedback to this forum/thread once we’ve dealt with some of the specific issues.
As always thanks to all our loyal and devoted customers for your support – we have some of the World’s best brands and we assure you our passionate team at ASG will continue to do our best for all our clients.
