This is not an attempt to discredit any person, organisation or service provider. My news letter received from CSA and my response to it. <?: prefix = o ns = "urn:schemas-microsoft-com:office:office" /> =Without any prejudice= Dear andre engelbrecht, More than 7500 applications for membership have been received so far for the 2009 calendar year, with 6000 cards already distributed ? approximately 3000 of those in the last two weeks. ?We?ve now worked through the high-load summer holiday application rush and continue to fine-tune the system where necessary,? said Justin Dowdle, Director of MyRace (www.myrace.co.za). ?Education continues and more and more cyclists are changing their mindset [not me] and putting their trust in the system [count me out on this one too]. [Justin I have no trust in your system. How can you trust an electronic system that takes 2 months to process an application while the manual system took a week?] We are still educating clubs too and encourage cyclists to implore their clubs to become familiar with the system, which really is efficient, professional, user-friendly and trustworthy.? [Clubs do not need educating as we do the bulk of our clubs members license applications as your system freezes etc, etc, etc. You get tired of the little bicycle block running over the screen while the system cannot cope with overload. The system is not efficient it takes five minutes to find your club. How about a search box to find your club? The system is neither professional nor user friendly. You cannot undo anything you have wrongly selected and when you request My Race to delete the entry you promise but do not deliver. Phone MyRace with any questions and it is sorry Justin is the only one that can help you phone him after the weekend for assistance. You then phone and get promise xyz will happen and weeks later nothing has happened. Reply dated 17 February 2009 on a question to the COO is attached. ?Both your managers licenses were approved, which means those cards are also in transit, stolen or never pruinted. I bet it is the latter. Will follow up. I have now confirmed Colette's application _ I have no idea why our office did not do it, but they might "blame" it on the workload, or it might be a simple oversight. ________________________________ I am going to immediately order Andr? another card, and do believe that his card will be oprinted this week still and be sent to your province/club. ________________________________ Please note I am copying Sylvia and Retief. Stay well and best wishes to Andre. Carinus? New members using the online application system at www.cyclingsa.com get their membership card (licence) in credit-card form, packaged in a stylised envelope with a welcome letter. Why do we only receive license cards and with no envelope or welcome letter? An improvement over the previous manually produced easy-to-duplicate cards and another element of CSA?s drive to offer best-of-class service. Do you call not being able to produce a simple card which was paid for on application within a period of two months best of class service? ?It should take on average two weeks [two months, two and a half months?] from the time the application is made until the card is delivered by courier to the provincial association of the applicant. It?s then up to the clubs to ensure the membership cards reach their members,? explained Dowdle. This we do but you should deliver on your promises. You do not know what a nightmare you have created saddling the clubs with this inefficient system and way of dealing with licenses. We get screamed and sworn at for you inability to produce. After all it is a transaction between the rider and CSA/MyRace. The clubs and provinces are the unfortunate parties doing CSA?s jobs at the club?s expenses. Your CyclingSA membership below reflects your 2009 status, If your Status is blank you will need to complete your registration and submit some cycling specific details: To become a registered CSA member, click here. What are the different licence types? click here. Licence Type: Cyclo Sport Licence Licence number: 5810 Status: Confirmed O boy payed for it on 30 December 2008 and still waiting after many promises. Perhaps you should keep the card and refund me including bank costs and interest. Maybe you guys should admit you have problems and fix it a.s.a.p. or resign as this is clearly not working. If this was a business that served its clients in this way they will be out of business in a flash. I suppose monopolies survive with this kind of client service. If you feel I have done an injustice to you with this posting please accept my apologies.