AndreRDF

I partly agree, but I think they should be more transparent about this so people can avoid buying them in the first place. Otherwise, most will just assume the pedals broke down and that they simply have no warranty — which would seem normal… In my case, for example, the pedals were brand new and I was able to activate them through the app, which is a requirement for the warranty. It makes no sense that only a few weeks later they were suddenly locked without any notice.

In fact, they don’t explicitly acknowledge locking the pedals, but if they give me the same answer, I’ll definitely explore that route — since I know mine stopped working immediately after being connected to the app. I’d also insist on asking what actions they are taking against the people who actually steal the goods, because as it stands they’re only penalizing the end user, who in most cases isn’t even aware of the situation…

Well, at least we now have confirmation that Favero is indeed locking pedals! In your case, though, it seems they didn’t even offer the option to reactivate them… I’m still waiting for a response myself, but if they confirm that my unit was stolen, at least I’ll have grounds to raise the issue with Vinted and my credit card provider.

I also received a response today requesting proof of purchase, to which I replied that the item was purchased through Vinted. Let's see what they say now...

I only shared what I was told, because if this is the case, I feel everyone should be more open... Hopefully you will hear from them soon, please let us know here! I will also do the same when I get a response to my request...

Assuming that's the case, it's understandable—but it feels like the person who bought the pedals is the only one being penalized here. It doesn't seem like anything is being done to go after the seller of the dodgy unit, who gets to keep the money with no consequences. I bought mine believing they were legit, but if it turns out otherwise, I’ll definitely take it up with the seller. I’ll also make others aware wherever I can. What I don’t understand is why Favero isn't being more transparent about this. Publicly reporting these cases could help prevent more buyers from being scammed and would likely encourage people to purchase legitimate units through authorized channels. I haven’t found any official reports online, but I’ve messaged a couple of people with similar issues. They confirmed that Favero admitted to locking the units and asked for a €500 payment (for a double sensor set) to reactivate them—which also seems questionable.

I heard of Favero remotely locking pedals that they suspect not being bought through traditional supply chain (i.e. being stolen)... I got a set of pedals on Vinted and they stopped working last week, after connecting them to the phone App. I am still waiting to hear from Favero Support....