A short introduction, I have been browsing this forum for several months now and have been quite entertained with all the different debates and views on all things cycling... 26er v 29er... Anyway, I have been into MTB for about 2 years now and love it. I upgraded my entry level bike to a Silverback Mercury 2 in 2010. it was a great bike at a good price. Anyway I was away last week on a 5 day cycle tour though the Baviaanskloof to Wilderness and after the tour I took the bike in for a service. The bike shop phoned a bit later to tell the frame was cracked and the bike could not be ridden. I took it to the bike shope where I bought it on Saturday and on Tuesday I went to collect my "new" bike. Silverback had replaced the frame with a 2012 Mecury 1 frame and the bike shop built it up for me at no charge. I was really impressed with Silverback and the bike shop (Cycle Factory) with sorting it all out. Just thought I should put it out there because nowdays good customer service is hard to come by.
