I took my bike into Cycle Tech to have my rear brake made longer and it took a week and a half to get my bike back, which was not the real problem. I took my bike in on Wednesday the 18th September and was told they have to ship the cable in from Cape Town and it would take 3 days, which did not bother me. I then gave them a bit of grace, seeing that the next Tuesday was a holiday, and went Friday the following week to fetch my bike and was told the part had not arrived. Nobody called to say that there was a delay at all and then was told that there are 3 different fittings, blaming the guys down in Cape Town and that Shimano' service is better, so I thought don't get worked up and told the mechanic that I would come the next Monday. I get there today and the brake is done but my computer is smashed! Greg the manager says "sorry for you but it was glued previously" and that he can sell me another computer at cost! At no stage was this ever mentioned, only when the guy brought my bike from the back when I went to collect my bike did they give my computer to me in pieces. At no stage did I ask for a new computer, it's only around R400 which is nothing really but just the principal around not offering and then trying to say that it came to the shop like that is shocking!! All left a very bad taste in my mouth and they will never see me there again!
