dwinter

Hi I'm From Earth, Thanks for your response. I'm still not sure I understand the process 100%, but nevertheless I've submitted a bearing warranty claim via the US site as you suggested (included my purchase invoice) and - from what you've explained - will your CRM system pick up my claim and sort it out? Or do I still need to contact my local SC dealer?

Why create all these expectations that you'll get amazing after-sales service when you register and then when you click on the Bearing Warranty link you get sent to the US site, which says if you're outside the US, etc you need to contact a local dealer.... awesome...ok, so I must contact my LBS who will give me the usual blank stare when I ask them for more bearings, or try and charge me.... FAIL. Great product, but service...eish..not so much.

Thanks guys. This all makes sense. I'll stick it out for now. davidlangebaan - It was the ergofit set-up.

Howzit, I recently went for a pro bike set-up - ergofit - and one of the changes made was lowering my saddle slightly, dropping my bars a tad and shifting my saddle as far forward as possible. I changed the set-up 'cos I was getting back pain on long (>3/4 hours) rides. I'm a tall dude (193cm) and have always found climbing hills relatively easy, but now with this new set-up I find I don't seem to have as much power and seem to be using my quads more than before. Could my previous set-up have been completely incorrect and I now need to get my quads used to doing more work, or do you reckon I should tweak my set-up further? I've moved my saddle back slightly again to see if this makes a difference, but it doesn't seem to have helped. Any thoughts?