Hi guys. I am not going to defend my shop or start a mud slinging exercise. If I had the time to give more background I would but sometimes its better not to give certain individuals too much airtime, especially if this is the person involved in running the competing bike shop in the same area. Happy to say we are now the only bike shop in Houtbay. Nonetheless, he is or was a customer and in this business the customer is always right. Therefore I apologise for your experience of our store's service. We are always trying to improve so I only hope that we will never have another customer having the same experience. Please feel free to recommend ways in which we can improve. We all know there is much more to this story than meets the eye. Fact of the matter is that most customers leave our store happy, but we are not perfect and get it wrong sometimes. Anyway, some say any publicity it good publicity, so let me take the opportunity to invite all cyclist to he shop this Saturday for a free cup af coffee and monster cookie.
