ilittle

Hi Numnutz. Be sure, that the performance of the shorts arent affected. If you are happy with the pair you have thats great. If you are ever in CT please let me know and i'll give you a factory tour and a thank you for your support.

Glad it worked out for you. As ever if anyone has any issues, just give us a call or drop us a line and we will do our best to assist.

Thanks for the info. As said we have been trying to rectify the problem and recalled all the bibs we thought were reflected, whoops, affected! WRT the price difference. Last year we ran a promo in both our stores and also to independent retailer offering the nitros at a discount (principally to get the product out into the market place). The promo ran in our stores for November and at that time the take up from independents was v good. They were then encouraged to pass this discount on. I'm sure Olympic were doing this and may have had that stock still selling at the reduced price after our promo ended, hence the price difference. We felt it was only fair to offer the promo to all stores not just thru our retail stores. That said we also cant prescribe a price to the retailer, but give a recommended retail price. Hope that helps. ilittle2010-01-27 05:13:19

Someone told me never to tell anyone else to 'chill' so i wont As stated in earlier mails, if our customers are unhappy with the quality of the product and it is a manufacturing fault then of course we will replace the product! What else could we do?? However, if like Grondpad if doesnt bother you and you have nicely worn in your Nitros and wish to keep them, thats also cool. Over the years our shorts, first the matrix and now the nitros have been revered in the domestic market and we rightly believe that you are getting a good value proposition (i have pairs many years old that still keep my rear comfy); a short made our of quality lycra and an excellent pad. When there is a problem we work to rectify it and ensure that the next production run (and they are all made in our Wynberg factory) has ironed out any problem. I believe the number of returns we experience is very low, as i dont often have to lurk around here replying to posts As ever we are committed to providing the best service

sigh, something things never go right! we did recall stock, however, we werent exactly sure where in the manufacturing process the error occurred so didnt necessarily retrieve all the items. We are still monitoring returns and thus far v few, so we hope we have nipped it in the bud. Warranty; yes must ensure it is known. we will replace any faulty product.

hi there. If its a manufacturing defect they should return it to us for replacement. Some stores will replace there and then, others will send back to us for us to replace. See what they say. We will be happy to credit them if they replace as long as it's a genuine defect :-)

hi Grondpad. In fact we did recall stock when we realised that there was an issue with a small number of the bibs. All i can think is that these werent recalled. Not withstanding, we will of course replace ANY product where there is a manufacturing defect. I would also say that we source almost all of our materials and fabrics from '1st world' countries and only use the best lycra, trims, etc in our products. Thanks for the support of those on the forum. Ian Little Sales and Marketing Manager CAPESTORM Outdoor Apparel