Rock Rabbit

On your Chain Reaction's account page (once you've logged in) you should be able to click on the order number - then it will give you more details on your parcel tracking number etc. stick that tracking number into the 17track website as above, and you should see it. Yes, I used the cheapest option - went with Parcelforce. Google Cape Mail Hub, or try these numbers: Customs on 021 590-5716 / 5728 / 5488

So, I finally managed to get through to the Cape Mail Hub on the phone yesterday. I was told to come collect the parcel in Goodwood, and told to bring along the invoice as I would still need to pay for the VAT, which is normal. This morning I received a phone call from them (021 590 5716) stating that they were going to deliver the goods to the business address I specified on the Chain Reaction website - and I could pay the driver the outstanding VAT - no extra delivery cost it seems! Awesome! Timeline of events: • 03/02/15: Placed my order on the Chain Reaction website & used the "Standard Delivery" option (paid 6.50 pounds, dispatched with Parcelforce.) • 08/02/15: Order arrived at the JHB INT Mail Centre. • 11/02/15: Arrived at Cape Mail Hub. • 12/02/15: Being delivered to my business address, pay the VAT on arrival. Hope this helps - also, check out this awesome website for tracking just about any registered / courier parcels: https://www.17track.net/en/

Thank you for your response, I have contacted the JHB Int mail centre...let's see what they say.

I used the "standard delivery" method, and parcel was dispatched with Parcelforce. Are they going to deliver the order to the street address I specified or are they going to deliver to a post office? Not sure if the standard fee / Parcelforce is a door-to-door courier service or not?