It's definitely an unfortunate situation to be in, as stock availability remains a challenge currently, and a waiting period is to be expected. However, I've had a similar claim before, and Riders at Work was able to assist me promptly.
I appreciate the insurance company's decision to partner with a third-party provider like Riders at Work, as it helps to mitigate fraudulent claims and simplify the replacement process by working with specialists who are knowledgeable about bicycles.
